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November 2023 by Lance R.
Highest quality leather shoes sold by genuine salesman that provide a quality experience.
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July 2023 by Alec B
Ed and Joe, legends in the Alden world. Been doing it for a long time. Very knowledgeable guys. Come here for your Alden needs
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May 2023 by Brian Ellison
I wanted to purchase $800 shoes from this store and the employee who worked there was rude and condescending. I asked him to take a picture of the shoe because I am not local and wanted to see them before I purchase online and he said he “doesn’t have time to take a picture for me.” Sorry, if you don’t have time to snap a simple picture, I don’t have time to give you my business. Shoe mart, you should train your employees better!
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March 2023 by Jackson Keane
This “business” should not be trying their hand at online commerce. I’ll save the long story and say buy somewhere, anywhere, else!!!! Read below if you’re interested.Took forever to get a return label (at least 4 phone calls) and when returned I had to call at least 10 times to ask why I hadn’t received my store credit. The worthless individual with the thick foreign accent, answering the phones, can do nothing to help. Now I have to email a manager. I am told there is no way to speak to someone, who speaks clear English, over the phone. All I wanted to do was exchange them for a different size via store credit. You would swear to God that I was asking them to put a rocket on the moon. Now I’m waiting on an email back from the “manager” (probably the same useless guy I’ve spoken to this week).I now want my money back and I will buy from a professional business.Stay far away from this utterly incompetent and mind-bogglingly mismanaged business!!!
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March 2023 by Jack K.
This "business" should not be trying their hand at online commerce. I'll save the long story and say buy somewhere, anywhere, else!!!! Read below if you're interested.Took forever to get a return label (at least 4 phone calls) and when returned I had to call at least 10 times to ask why I hadn't received my store credit. The worthless individual with the thick foreign accent, answering the phones, can do nothing to help. Now I have to email a manager. I am told there is no way to speak to someone, who speaks clear English, over the phone. All I wanted to do was exchange them for a different size via store credit. You would swear to God that I was asking them to put a rocket on the moon. Now I'm waiting on an email back from the "manager" (probably the same useless guy I've spoken to this week). I now want my money back and I will buy from a professional business.Stay far away from this utterly incompetent and mind-bogglingly mismanaged business!!!
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January 2023 by Private O.
I received the shoes. It actually looks like they replaced them. Thank you, so much!
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January 2023 by Nathan R
These guys are great. First, you can buy second quality Aldens here at a discount. The defects in the shoes are very hard, if not impossible, to find, and the defects are generally something insignificant such as an insole that is very slightly misaligned or a stamp that’s uneven. Second, I found a defect in a pair of first quality Aldens I bought two years ago. After two years, it was my first time wearing them because I had started working from home, and it was only then I saw a tear in the leather. The store offered to repair the shoe free of charge.
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October 2022 by Andrew Wolf
Highly recommend TheShoemart.I bought a pair of beautiful Alden boots here. Probably the best shoes I've ever owned.And then, a few years later, brought them in for polishing and new soles, which I'm happy to report was done very well, and quickly, and at a good price point. Excellent customer service.I'll definitely be coming back in the future!
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March 2022 by Jose Almejo
I recommend The Shoe Mart for all of your shoe needs. Joe and Ed are reputable and friendly owners who are almost always available at their Norwalk location. I purchased multiple boots from this store and asked my questions on caring for my new Alden Indy’s. The 403s pictured are seconds and had darkened after some time left outside of the box. I called Joe and he called me back within 20 minutes and made it clear if the boots were fixable he’d fix them or if they weren’t worn, I could receive a full refund. No questions asked. I took a trip to the store and the photo is a testimony to their work. I was assisted by Ed who worked and (to my eyes) repaired these seconds that I’ll enjoy for years to come. Thank you Shoe Mart. I’ll be sure to stop at your store in the future and complete my Indy collection.
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February 2022 by stephan siegel
I bought shoes and had trouble getting fitted because of a swollen foot due to a knees replacement. Ed and his brother were 100% honorable. When it looked like I was not sure I if I had the right fit, Ed's brother promptly gave me a refund for two expensive pairs of shoes. They clearly wanted me to buy shoes only if i was certain the shoes fit. They were looking to the future and my buying shoes cc that fit o properly when my foot was not swollen.
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August 2021 by Richard R.
Poor customer service, very slow refund process. Frustrating to reach by phone. Not so good in the age of Amazon. And no less expensive than other Alden vendors.
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August 2021 by Bubba Henson
Hands down, this the best shoe store in the area — not just Norwalk/Westport, but in CT. Two reasons: 1) the two brothers that own it have been in the shoe business for over 50 years. They know everything there is to know about quality footware and it’s manufacture. They can detail the elements in a lasting sole, stitching, welts, vamps, type of leather, you name it…welcoming, laid back, and expert; and 2) Alden shoes. Simply the best US shoe and boot made, bar none. British designed and handmade in Massachusetts, these shoes last a lifetime — for real. Yes, they’re expensive, but they are worth it. I have some cordovan loafers that I bought from Shoemart back in 1980 at their old location, and they are still fresh. The store carries Cole Haan and Johnston & Murphy, but those shoes pale compared to Aldens. And what’s also excellent is their inventory of wides and other sizes. As a guy who can only wear wides, it is near impossible to walk in off the street and buy fashionable and durable shoes in wides. You can do that at this store. Can’t say enough good things about this place.
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June 2021 by Mike M.
How low can anybody go for 2 bucks ? Before I placed my order for $115 Johnston & Murphy's in May 2021, I read their return policy. Tucked awayin the text was a proviso specifying an $8 "restocking" fee for returned shoes. I didn't like it, but went ahead with the order. Shoes arrived , but didn't fit, so back they went with their shipping label. Later, upon reviewing my card statement, I saw a $10 deduction from the refund. I contacted support, by email, and was told it had been $10 going back a year.Checking the "Return Policy" page again, it showed a repositioned charge (front and center, not tucked away) of $9.99. I told them baloney. They'd changed the page format, and support lied about it. My advice: take your business elsewhere. These people are slimy. ( the arithmetic: $2 x number of returns= revenue boost) There's a principle here, which they shoved aside.A reputable retailer would pre-anounce a fee change, to be effective at some future date, while honoring the stipulated fee. Not this outfit : wrong hood. In the future , I'm sticking to well-lit areas where merchants stick to their word. What else are these folks capable of ?
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May 2021 by Amadio Telesco
Largest Alden shoes on display and in stock
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April 2021 by Richard Rosenblum
Great service, knowledge, inventory. Treated myself to the Alden 986 color 8 penny loafer, an American classic, replacing a pair that served me very well for over 30 years!