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December 2023 by Juliana Post
The team at Think Mac can fix any computer problem. They are so helpful in giving a personal touch to each customer.Highly recommend them for purchasing new equipment, setting things up and general repair. Thanks, Team! Juliana P.
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December 2023 by Scott Cluett
Always excellent, friendly service, very professional, work completed in a timely manner. Highly recommended.
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November 2023 by Doug Patt
These guys are the best in the business. Super responsive, smart, fast and knowledgable. I've been using them for years for Mac computer system issues and wouldn't go to anyone else. They always solve whatever digital challenge I throw their way. Highly recommend!
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November 2023 by Anthony Santora
Brought my laptop in for data recovery from a crash. Customer service from the owner was excellent. Speedy resolution and often answers my technology questions quickly, and knowledgeably.
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November 2023 by Sharon Kurins
We have had numerous occasions to seek the assistance of Thinq Macand their team of experts and always have been very satisfied and pleasedwith their professional and honest opinions and service.
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November 2023 by Paola Cerruto
I have had nothing but fantastic experiences with thinq mac. Any time I have needed anything in regards to computer or phone, I have always had a quick response and been able to get what I needed done. They've been able to answer and troubleshoot issues over the phone with me and help me to find solutions without dragging me into the store. I've even seen them help customers with certain issues in store free of charge as they are simple fixes while I've been waiting for something. Both guys are always polite and welcoming when I've gone in - super patient as well when I've tried to explain situations as I'm rather lengthy in my explanations!It's unfortunate that there are those singular situations that can taint business reviews but I would encourage people to make their own opinions and look at the overall rating. This small business is very personable and builds relationships that bring customers back over and over bc they trust them. You don't get a lot of that these days.
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October 2023 by sandra ahern
Hey y'all a few things to look out for since this is the only act in town and they know that so don't get taken advantage of. I'm giving this a two because I was able to retrieve my data and my computer came out alive but I was really shocked with the treatment that I faced. .The initial assessment took 8 days and the entire experience of getting my data took just under a month.Treacherous communication along the way.the diagnosis which is standard 100$ for the diagnostics they claim they will get back to you in 24 to 48 hours.I did not hear back from them for 8 days 6 if you don't count the weekend.When I asked specific questions I was told dismissive things such as."you can go ahead and pour water on your own computer when were done with it"Was treated with defensiveness impatience and a total lack of empathy for the reality of my situation.I was verbally critiqued for not having called them back fast enough. After there late reply.There are two people that work here and they both told me conflicting thingsMore so the two conflicting things they told me they told me as though they were impossible to do it any other way which of course showed me both ways are possible and both people are going to tell me the other way is impossible. This is a two-man shop. !WHAAAAAAATOne told me they would extract the data and leave the machine that it was on enough to extract the data and they didn't have to repair the entire machine.I have AppleCare and was planning to trade it in which I explained to them in detail.It was clear to me when I explained it that it didn't matter to them and they were likely going to do what they were going to do anyway.Nonetheless, I confirm this process with one of them. I gave myself a couple of days to think about if it was worth it to me at all.When I called back and decided to go through with it, I was told to completely different thing.I now how he computer that I can't trade in and upon picking it up was also dismissed and met with a defensive lack of accountability that the one other person there had promised me and I had agreedif you drop off your computer here don't have expect to have any particular agency or your personal choices to be respected once it's in their hands.Don't expect a timely replyThe price range is not a price range. You'll be charge the top of the price rangeDon't expect if you speak to one person that the other person will agree so they don't have clarity, clarity or continuity and policy.Communication with the customer not a priority.It feels more like you work for them but you get to pay for it.They know you don't have a lot of choices once your data is compromised and feed on that.If I had this in my expectations it would have gone a little easier for me. So at least if you do go you know what to expect.Expect when you call to get an automated system with a really intense amount of ads on it while you wait and remember this is a small shop. But asserts policy like it's corporate lacks continuity etc etc. So be ready to have some conviction if you have any preferences.
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October 2023 by Leslie Paparo
Thinq Mac is a great computer repair shop. Their customer service is excellent.
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October 2023 by JGregory Brannan
Awesome and Fast work to upgrade my IMAC. Reasonable Pricing and Locally owned.
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September 2023 by Cheryl Ward
Thinq Mac was upfront about estimated costs and with setting expectations when it came to my data recovery. Service was not rushed and in the end all my information was restored. I would recommend them and will use them again.
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September 2023 by Suzanne Sheridan
I lost the use of my computer and was quite upset not to have it working for my busy season in photography but my friend Lois, said that Thinq Mac was great and i took her advice and was very happy with their help service and pricing. Really important when you feel so lost without your computer .. thanks THINQ MAC !!!
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September 2023 by Paul Hertz
Thinq Mac has installed and serviced our computer system at Hollow Tree Self Storage in Darien, CT for over 4 years. They are responsible and reliable and respond to service requests very quickly. I highly recommend Thinq Mac.
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August 2023 by Zoltan Csillag
These guys are the GO TO place for getting any of your Apple products dependably repaired. Jonathan and the entire team have fixed several of my macs and MacBooks many times. Whether it is a repair, an upgrade or whatever. I would not trust anyone but Thinq Mac to. do the work. Their space is clean and they are highly professional. (Side note: I would never trust an Apple Store to do the work, I've experienced that disaster as well a few times. Bad Choice) But Thinq Mac and the team are fabulous.
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August 2023 by Lois Coogan
The team at thinq mac are easy to work with and very knowledgeable. I recently purchased my new iMac there and thanks to Jonathan, I saved some money. He determined that I had overestimated my storage needs. He helped me choose the iMac that was right for me after he checked my old iMac. They sent a followup email asking how everything is going and to call with any questions. I know you'l find it a pleasure to do business with thing mac.
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July 2023 by Marie-Noelle Meyer
A very professional service, kind prompt and reliable!I will highly recommend Thinq Mac!