Ace Hardware of Norwich is a full-service, one-stop-shop hardware store offering convenience, competitive pricing, and a diverse, abundant spread of products. It carries various top of the line brands and has the best selection of nuts and bolts. The store offers services including U-Haul rentals and self-storage. Staff are generally described as friendly, helpful, welcoming, and solicitous, with a very friendly and helpful manager. Customers report successful assistance finding specific items and accommodating returns. However, experiences can vary, with one report of an associate being distracted and another noting staff seemed a little clumsy at checkout, though still nice. The store is pretty good sized but tucked away and hard to see. It has an extensive selection, though some display items may be out of stock, but are easy to order for in-store pickup. The business runs a reward program and has great seasonal sales on high-quality supplies like mulch and soil.
Adam made me a key he is the best I have had him do a number of keys for me great personality all in all your customer service is excellent
October 2025
I'm having a window screen done. My experience was quiet and down to business. Waiting for the screen. It came out great and with a great price. They also had the deck peel cover up I needed!!
September 2025
Need a key this is the place to be, a full service top shelf key expert is there to help. Got a fob problem just stop by and you'll all set...
