Ace Hardware of Norwich is a full-service, one-stop-shop hardware store offering convenience, competitive pricing, and a diverse, abundant spread of products. It carries various top of the line brands and has the best selection of nuts and bolts. The store offers services including U-Haul rentals and self-storage. Staff are generally described as friendly, helpful, welcoming, and solicitous, with a very friendly and helpful manager. Customers report successful assistance finding specific items and accommodating returns. However, experiences can vary, with one report of an associate being distracted and another noting staff seemed a little clumsy at checkout, though still nice. The store is pretty good sized but tucked away and hard to see. It has an extensive selection, though some display items may be out of stock, but are easy to order for in-store pickup. The business runs a reward program and has great seasonal sales on high-quality supplies like mulch and soil.
Tyler and Mike helped me find a bolt I needed for my car. I looked for ten min myself and couldn't find it. Great guys... Mike and Tyler are very helpful and attentive to your needs.
February 2025
I was looking for a three-way bulb. There’s an extensive selection of electric bulbs and I wasn’t having any success. I found a store employee who had no problem helping me. He looked on his phone found it and I successfully left with the product I was looking for.
January 2025
I can always find what I need here. The staff is knowledgeable and helpful
