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August 2023 by Jeff Beckwith
Brian and Steve service all 4 of my family's cars. Great honest people that I cant say enough about!!Services: General repairs & maintenance
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July 2023 by Katie Paschalides
Had a great experience taking my car here. I was overpaying for my oil changes for years. I came here and got 3 new filters and a full synthetic oil change and it was way less than I’d normally pay at a valvoline. I would much rather give my money to a local business anyway!
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July 2023 by THE DEFILER89
Was told this place does great work so decided to call for a quote on a front end alignment as well as a couple of other parts for my car. Was told I would be given a call back with prices, NEVER GOT A CALL BACK!! BE BETTER TO YOUR POTENTIAL CUSTOMERS!
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June 2023 by Kenny Barns
Brian is so awesome we’ll experienced mechanic top of the line service as as customer service the best in Norwich ct
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April 2023 by C White
Honest, straightforward, and really good work. I have been going for years and have not been disappointed.
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March 2023 by Bob L
Always can count on them to come through for us whenever we need a vehicle repair not only the service but the price as well.
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December 2022 by Laurie m
Absolutely love this place! They do great work and are honest and fair!
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October 2022 by Cameron banks
Would give zero stars if possible. Dishonest and careless had my vehicle in their possession for almost two weeks and couldn’t be bothered to even look at it. Embarrassing excuse of a business.
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April 2022 by michael mcginn
I brought my 2007 Hyundai Santa Fe to Charley and Doug’s to free up seized joints diagnosed during a wheel alignment at Town Fair tire. The mechanics determined one rod was broken which they replaced and freed up the remaining joints. A subsequent alignment was successfully conducted.I also asked them to investigate an intermittent problem preventing the car from starting on occasion. During the time at Charley and Doug’s, the problem did not occur making diagnosis nearly impossible. At my request, they replaced the starter as a potential cause. Car worked fine for a few days and then wouldn’t start. I brought the vehicle back to the shop and once again, the vehicle started and ran fine. With all signs pointing to a battery or cable connection problem, the mechanics rebuilt both battery terminal connections and inspected, cleaned and tightened all cable connections at no charge. The problem has not returned.I cannot say enough good things about the workmanship and reasonable price for their service. What stands out and makes them my go to service station is their honesty.Highly recommend and if I could give more stars, I would.Services: Auto battery maintenance
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September 2021 by Kharma_neutral
Honest and trustworthy are the best words to describe these guys. They do the work as quickly as they can but do not do anything halfway. I don't take my family's cars anywhere but here. ( I do wish they could be there on Saturday.) The prices are more than fair and you will never hear a loud voice or see any clutter in the garage. It is clean and so is the work they do. Highly professional shop. I have been recommending them for years and have a bunch of happy friends ? I sent there. Just ask for Brian. He will set things straight in your car for sure. ? Love these guys!
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September 2021 by Kelly Dora
Honest but took them 5 weeks to get a transmission fixed. Terrible communication and absolutely no apology or anything for taking so unbelievably long. Gave some stars bc at least they made sure the part was good.
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August 2021 by Nick Bender
Drove an hour and a half to an appointment there to inspect a used car I was considering buying, arrived on time, and they had closed early. No note, no call/message, just 3 hours wasted. They probably had an emergency, but sure inconvenienced me.
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July 2021 by Gee B.
I was purchasing a car locally and wanted a mechanic to check it out before I committed. Brian was great, and fit me in last minute to accommodate my spur of the moment request. He showed me what he found, explained a bit about his experience with similar model cars, and was thorough in his review and assessment. He also charged a very reasonable rate for this. If I were local and didn't live in another state, they would get my repeat business. Nice to find good people with great skill and great customer service. The 80 year old I chatted up while waiting has been taking his truck there for years and had nothing but nice things to say about Charlie & Doug Auto Services Inc.
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July 2021 by K Whip
I have used this business a few times to repair my Jeep Grand Cherokee. Brian is very Professional and honest. They are very reliable and reasonable. If you you looking for great mechanics, look no further.
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June 2021 by andrew scheuermann
Great mechanics,won't stear you wrong.
