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February 2024 by Ursula O'Brien
We rented a vechile ,I have allways used enterprise and this time we had a problem with the car. We had to wait to next day before getting a replacement . So the plans we had for the day had to be canceled. Then instead of them bring the car to me we had to bring it them . And then hope the car had to get there.
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January 2024 by Elizabeth Bull
Requested a last-minute rental that had to be adjusted, however, the staff was professional and understanding of my needs. I will rent from this location again.
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January 2024 by Philip Belliveau
Everyone that I interacted with was professional, and very pleasant to deal with. Very professional atmosphere and a pleasure to do business here.
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January 2024 by Robert Taylor
They go the extra mile to accommodate me every time I rent a vehicle. The vehicle is always clean and the staff very pleasant.
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December 2023 by Cheryl Viens
Nice place, very nice staff and a beautiful ride! However.....No Pets allowed in the vehicle!!! Seriously? I've waited a whole month to take my dog to a vet appt, and I'm pet sitting! Mr. Enterprise has a detailer that is allergic, as I was informed, in addition to a sign posted in the vehicle, "No Pets". What if the Detailer gets lost or hurt and cant be found, can a rescue dog NOT come to find him (or a loved one)? No, dogs are unbiased and a lot of humans do Not deserve to be in their presence, Mr. Enterprise !
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November 2023 by Benjamin Collison
Anna (hope I'm spelling her name correctly) was amazing at helping me seel the deal for my rental! She was even nice enough to bring the rental to the collision center. The overall staff was highly professional as well.If needed, I would return and highly recommend!
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September 2023 by Bob Bob
My entire experience from the staff at Enterprise in Norwich Ct was exceptional. Everyone was always very courteous and professional.Should the need for their services ever arise again, I will be back. I highly recommend their services to everyone!
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September 2023 by Darren Walker
I want to start off by saying if this was just a review on the employees that work in the Norwich location, I would give this a 5 star review because Ryan was great and I never got the name of woman who helped me but she was also great. However, I reserved a car for Friday at 3pm. I called the day before to make sure everything was all set and was told it would be fine. they didn't have the car and I missed an entire day of travel that I had already taken time off for to visit my family in New York. I don't blame the people that are working at the facility but if this is how enterprise runs their business then I won't be using this service again. Also, if it wasn't for the good service I was provided by the employees who were apologetic and willing to work with me to make it a more comfortable trip, I would have given this a 1 star review.
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September 2023 by Ashley Thompson
This location is spectacular! Mike took great care of us. The entire team was wonderful. They were cheerful and kind. Highly recommend!
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August 2023 by Dan W.
Worst service cars suck and reservations don't matter at all
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July 2023 by Maria Franklin
Had the pleasure of working with the enterprise team at the Hartford airport and also the team from unicasville. Amazing! Friendly and helpful and their vehicles are always in fabulous condition.
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June 2023 by Sherry Wylie
Very helpful staff especially Anna. Courteous and considerate. I will rent again from them over many years I'm sure of it.
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May 2023 by Ginanyela Diaz
The employees are helpful accommodating and honest. That has been my experience, yes $300 deposit might seem steep but I got it back on my debit card within 3 days. I always check the car before I leave the lot and do the "walk around" with them, if I drive off and hear anything that concerns me about the car I'll drive right back to the lot and report it, they gave me a different car the one time it happened. If you have issues getting your deposit back don't be mad at the company you have to due your due diligence. Will be renting again even if the competition is cheaper bc you might be saving a few dollars but it might cost you something else.
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May 2023 by Jason Vectrex
These are the massive blind spots in the rental that I was given. This vehicle should not be in the road. It is not safe. It's old too no safety features to warn you of traffic. It only has modern sensors for forward and reverse, nothing where you need it the most. upgraded it to a 2 star, because the customer service was good even when returning the vehicle and being upset. Otherwise I would leave a zero if I could.
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April 2023 by Jordin Moreira
This is my second time renting a car from enterprise. All the staff is great but one in particular goes above and beyond in performance, her name was AL. I greatly appreciate your enthusiasm and laughter with me today. So thank you for you're great hospitality. And the car you gave me is the perfect size.
