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March 2024 by Janet Wilber
The people are very helpful and friendly. So far I have had no problems.
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December 2023 by Paul Cote
Had them analyze a check engine light. Work is pending availability of parts. Will be going back. Satisfied so far.
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October 2023 by Suzanne Chapman
Jason and his team are welcoming, knowledgeable and seem genuinely friendly. Very good experience every time I take my Jeep for Service.
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September 2023 by Liz Ramos
I highly recommend the service department. Avery is very perfessional (everyone else too) My 2021 Jeep Grand cherokee L, has had the service 4wd light on. Each time it was for a different reason. Yesterday, I picked it up drove only about 1 mile and it came on again (for a different reason). When I went back Avery made me feel that he was as frustrated as I am. Even close to closing time on a Friday he took the my car around back to the mechanics to see what was going on. When He came back, he explained the difference in codes and what they are going to do. He always keeps me informed at every step.
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January 2023 by Chris Murray
Great service good people
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January 2023 by Kevin Brignole
Good Service done right!
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December 2022 by Joan M.
I'm not adverse to buying cars from Falvey's, but be careful to not be bowled over by someone who talks fast and tries to convince you that, Sure, you can afford this car...If you're uncomfortable you're probably getting bamboozled and don't let yourself be pushed around. Also just as general knowledge make sure that you NEVER BUY SECOND PARTY WARRANTY PLANS! Or plans which will provide roadside service!! Two regretted purchases I promise you. The Warrenty that comes with the car and AAA is all you should need! Again if a credit agent says that you have "a credit score" that requires you to buy anything extra that's a lie!! Try to just record the entire thing and then if there's a problem you can always explain that you'll be popping it on the web! So buy with care, but Falvey's is no worse than some of the Antinino Bothers places..which are all the rest with few exceptions!
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November 2022 by Jonathan B.
Avery was very rude and making homophobic and racists remarks thinking I would go along with them. He seemed flustered when I decided to not buy the car he was trying to sell me and told me "good luck on Facebook marketplace".
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August 2022 by Gen T.
Terrible customer service and overpriced estimates! Brought my car in to get simple repairs, everyone's rude
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February 2022 by Gabriela M.
Took my car for a "a sound" coming from the driver side. My apt was at 8am. I got a call from them at 3pm to tell me what was wrong and to tell me that if I wanted them to go over warranty that I need to do some work with them too as well and were quoting me $705+tax for an alignment and a serpentine belt replacement!! If I refused the advisor, Jayson M., said that he would drop the case for my warranty and I could pick up the car. He also mentioned to me that he was doing me a "favor" by hiding my tires from the warranty because the tires would void it if they knew I had them. Mind you, I triple check with my warranty and they said that it was not true because they tires I had were okay for my car. Overall, I DO NOT RECOMMEND this service dept at all. All they are looking for it's to rip you off and offer repairs in your car that is not even needed.
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February 2022 by Adrian M.
I went to get a simple job done And was gouged with up charges all over the place(thousands). I've already been quoted by another mechanic for much less on the same job. I've been stressed for multiple days not to mention they did not give us a rental. They told me I was the first person to walk into the office and refuse service. EVER. They were hiding information about my jeep from the warranty company (35in tires on a jeep) To get me to have the job done still partially covered. I felt extremely uncomfortable. If my service person is reading this don't ever tell your customer you're hiding something from the warranty company( it made me feel uncomfortable) I spoke to my boss and he says he has gone through the same exact thing at this falvys and so has his son. This one star review is an understatement..............Update-It's been about two weeks. I dropped my jeep off at the jeep in newlondon was given a rental car and handed them the list of work I got from falveys and didn't pay a penny out of pocket(all done under warranty). Falveys is a scam
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January 2022 by King “Tassierat” Rat
With mechanics, you pay for what you get. Cost is a bit higher than some of the local mechanics but the parts are OEM as opposed to 3rd party replacement, and the service warranty is far more expansive. They take good care of me and my vehicle and are honest and upfront about services needed and costs, and won't push you to into anything you can't afford.
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January 2022 by mario herrera
The parts department really helped me out - got me a part on "national back order"I drove an hour and a half each way to get there and get back Profesional, friendly, efficient.If the dealership is 1/2 of their parts department - go ' go now
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January 2022 by Nefty Morales
Always provided great service. Awesome team
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January 2022 by Ronald Sylvestre
Very clean and helpful dealership
