FedEx Ship Center in Norwich, CT is a reliable location for shipping needs, offering packing supplies, boxes, and FedEx shipping services. Customers can have packages held for pickup or schedule residential deliveries through FedEx Delivery Manager. The center provides various shipping options, including cost-effective expedited, standard, and economy services. FedEx Ground is noted to reach more locations faster than UPS Ground. The staff at this FedEx location receives high praise for their professionalism and helpfulness. One employee, possibly named Geon, is recognized for going above and beyond by correcting a package addressed to a PO Box, ensuring it was delivered quickly. The team’s efficiency and knowledge helped resolve issues such as misdelivered packages, with staff assisting in tracking and delivering items to the correct recipients. Another staff member, Monica, is highly appreciated for her excellent customer service, especially in handling difficult and disrespectful customers with patience and professionalism. Despite challenges, she maintains a tough and positive attitude, earning respect from customers who believe she deserves a raise and promotion. While the staff at this Norwich FedEx are praised for their service, some frustrations are mentioned regarding FedEx policies, such as the requirement for signatures for business deliveries and the inconvenience of having to travel to a different station for drop-offs. Nonetheless, the overall experience at this FedEx Ship Center is characterized by friendly, dedicated staff committed to providing good service despite policy limitations.
It’s one of the few FedEx centers that are around here. The staff are friendly and helpful. Quick IN and OUT. You’d have to drive up the hill though to find this
February 2025
The counter help was amazing. Have supplies if you need them. The only issue is it's card only payment.
December 2024
Very convenient! Always fast service. Never crowded.
