Goodwill Norwich Store and Donation Center offers a large, clean, and well-lit shopping environment with friendly and helpful staff. Customers can find a variety of items, including clothes, CDs, and unique finds, supporting sustainable shopping and helping individuals of all abilities through employment and training. While the store is generally organized, some clothing can be unorganized, and prices for certain brands may be higher than expected, especially for items in poor condition. The store provides customer restrooms and a good selection of items, with some reviews noting price increases over the years. Overall, shoppers appreciate the helpful service and the opportunity to discover great deals and hidden treasures in a welcoming setting.