Grader Jewelers is a trusted and beloved third-generation family owned jewelry store. The staff at the Norwich location are absolutely amazing, cheerful, helpful, patient, knowledgeable, and so kind. They are nothing short of miracle workers and are top notch. Customers report excellent experiences with custom work and restoration. After awful experiences with other stores, the jewelers at Grader Jewelers have restored unrecognizable custom rings to stunning finished products. They expertly transform pieces, such as turning a nameplate bracelet into a necklace that turns out even better than imagined. They skillfully replace lost stones and rebuild prongs on heirloom pieces, ensuring the stones are secure. For a loose stone, staff takes the time to help find the right setting, working diligently to make a loved setting possible. They are also the only ones able to service very old watches, helping customers preserve cherished heirlooms. The result is deeply impressed and thrilled customers who feel lucky to have such a great jewelry store nearby. Grader Jewelers has created customers for life who will continue to purchase from them, expressing immense gratitude for the staff who made their day.
I recently bought a watch from Grader Jewelers in Norwich. It was a little too tight. Wendy fixed it. It fits perfect. She was so nice and helpful. Thanks again Wendy. Wonderful customer service.
April 2024
Heidi was wonderful with our rings. We highly recommend Grader Jewlers.
October 2023
Not pushy, extremely helpful, and great customer service. Have a lifelong customer
