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October 2023 by Vess Zaprianov
Not pushy, extremely helpful, and great customer service. Have a lifelong customer
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December 2022 by Laurie m
They are so very helpful and patient. Wonderful people!!!
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December 2022 by Mandi Migliaccio
Words cannot express my gratitude for Grader Jewelers. The staff members at the Norwich location were patient, knowledgeable and so so kind. The jewelers who worked on my engagement ring are nothing short of miracle workers! After an awful experience with a different jewelry store who left my custom ring unrecognizable, Heidi was so understanding and reassured me that they could restore my ring- the finished product was truly stunning. Graders has a customer for life.(I was so thrilled, I snapped a picture before I even left the parking lot!)
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November 2022 by Kimberly Carpenter
Very nice and helpful. I think their prices are slightly high but the employ are great.
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October 2022 by Kasey Jacobik
Well, first off Grader's staff is absolutely amazing, cheerful and helpful. I wanted to take a nameplate bracelet and create it into a necklace. Within a week they reached out with 2 different options & two different prices. Then two weeks later my necklace was ready. I picked it up yesterday and I'm so impressed with how it came out. It's even better than I had imagined.So I feel lucky to have such a great jewelry store 10 mins from home!!!!
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July 2022 by James Curley
My grandmother’s engagement ring lost a small stone after I was told by one of the big chain stores that all the stones were secure. Obviously, I wasn’t going back to them to get it fixed, so I decided to go with Grader, a family-owned jeweler in Norwich. Heidi was a huge help and had the stone replaced and all the prongs rebuilt. The ring looks beautiful, and I am sure the stones are secure this time. Thanks Heidi!!!
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June 2022 by Jen Withington
Top notch!! Wendy at the Norwich location is awesome! I was gifted a loose stone for Christmas and decided it was time to get it set into a ring. Wendy took the time to help me pick the right setting. Unfortunately, my stone didn’t work for the setting I fell in love with. Wendy suggested another setting to me and it was okay; I liked it but didn’t love it. She knew it and found a way for my stone to work in the setting I loved. Just picked up my ring today and I can’t stop staring at it. THANK YOU Wendy and Grader Jewelers! I own many pieces from you and will continue to purchase from you. You made my day!
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June 2022 by Melissa Klein
I have a very old watch, it belonged to my grandmother, and Miss Heidi at Grader Jewelers is the only person able to get the back off when I need a new battery. Thank you Miss Heidi for helping me to keep a part of my Memé with me! I truly appreciate it!
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June 2022 by Denise Beale
Heidi is a gem! Always willing to show me the jewels. Great repair service too! I will be stopping in again.
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June 2022 by Paul Cote
Made a quick stop to get a watch battery replaced. Staff was friendly and very efficient. In and out in a manner of minutes.
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March 2022 by Gerry S
Wendy always is so helpful and friendly! We get all our awards and trophies here.
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February 2022 by Underwave
Fantastic selection of jewelry, but the defining characteristic of Graders is the staff! Thank you Heidi for your professional opinion and ease of purchasing. Will continue to conduct business with Grader Jewelers
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January 2022 by John Lee Black
Over priced. Very unsatisfied victim. Gold chain necklace breaks, wouldnt refund. (Very expensive solid gold pendant almost ends up in the septic tank) Wouldnt refund, "will cost to fix) Not happy. Avoid
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December 2021 by Cheryl Viens
Hard working staff, professional jewelry work!
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November 2021 by John Matthews
Very friendly and helpful than you for your help