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December 2023 by Danasiah Mitchell
I purchased a car not even 2 weeks ago from this dealership. It was the biggest hassle. When trying to get my deposit back and back out they would not let me and now the car will not start and they are refusing to help fix it.
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November 2023 by Mina Obas-S
This is the worst place to buy a car.Do not go there.If you do go there make sure you make them put any little thing they say they will do on paper and make them sign.Nothing they say is true,they rude and mean,specially the Spanish guy by the door.He can be racist too,asking me if I don’t understand English trying to be disrespectful cause he got caught lying!I got a car from them,while test driving the car I pointed out some stuff that needed to be done,like my brakes,a tire system light that was on.When I came to pick the car up they didn’t keep their words,nothing was done,the Spanish guy told me it’s my fault cause i didn’t have them put it on paper.they cheated,only and poorly fixed the back brakes didn’t realize it until Firestone told me.they had me dropped my car off to replace two of my censors only because I had given them a lot of pressure, they wanted me to believe light was on cause my tires needed pressure.they had my car for two days and never fixed it!why would you have me dropped it off to just keep it there?I needed my car for work!the Spanish guy got very upset and mean, closed the door on my face and told me if I take the car to never come back…That old lady is horrible (the owner)Karma will get y’all “James auto”customer service is trashhhhhhhh.
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August 2023 by Darlene Morales
They are horrible business!!!! Lawsuit lawsuit that all I gotta say!!! The owner sells not working cars, they are scammers, stilling the little bit of money people have. I went there humble telling them how am a single mom and need a reliable car, and they sold me a car that in 3 weeks broke down on me. All they did was take a way the engine light and a few days it came back. But this business needs to get shut down and pay all the money back!!!!!! They literally said they couldn't do nothing for me after I went back 3 weeks after a took the danm car!
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July 2023 by Lorajane Stamper
Ana and Jose went above and beyond to accommodate my requests and get me into the vehicle of my choice. They both have exceptional customer service skills and care about their customers. Ana was very understanding about my situation and made it possible for me to get a vehicle. Everything Ana promised me she delivered and then some! She is a seller true to her word. I would recommend James Auto to anyone looking for a vehicle. I will be sending customers your way! I cannot thank you both enough! ?
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July 2023 by Lj Stamper
Ana and Jose went above and beyond to accommodate my requests and get me into the vehicle of my choice. They both have exceptional customer service skills and care about their customers. Ana was very understanding about my situation and made it possible for me to get a vehicle. Everything Ana promised me she delivered and then some! She is a seller true to her word. I would recommend James Auto to anyone looking for a vehicle. I will be sending customers your way! I cannot thank you both enough! ?
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July 2023 by Judy E.
Don't buy a car here u will surely get a junk had mine maybe 6 mos and already replaced radiator ,hose, serpentine belt, water pump.purge valve now can't get the spark plug out seized in there don't buy from them no matter what u get it's a junk go elsewhere I'd give them a zero rating it was supposed to say after about 6 mos everything started falling apart but the coolant leaked from the first week I had it just junk that's it
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July 2023 by Rebecca Gaarz
great service and worked with us very well. We were satisfied with our purchase. As for Jaxsons Comment if the GMC was in such bad shape he wouldn’t have made it to WISCONSIN with my vehicle. ✌?
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June 2023 by Autumn Bouchard
0 STARS! BIGGEST SCAM OF MY LIFE. Bought an suv here because I needed more room for 3 kids. They told me it went through emissions, they lied it never did. Light came on day after leaving and it was a catalytic converter code...then got a notice in the mail saying emissions was due like 2 weeks later. I should've known better. These people played me good. Now I have an extra car payment with a car that's falling apart and can't pass emissions and of course way too many problems to even fix. I am beyond disgusted. I hope they read this. I don't know how these types of people sleep at night ripping off honest hard working individuals.
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May 2023 by Lance Spiker
BEWARE!!!!The “woman” that owns this place is a disgrace.. she will sell you a horrible car in horrible condition and uses illegal measures to make sure she makes a sale on a vehicle.. watch out for Matilda’s step mom!!! She doesn’t care about you, your family, or your life. You have better luck buying off Craigslist then this poor excuse of a “woman”
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May 2023 by Jaxson O’Rourke
My wife an I just bought a 2017 GMC Terrain SLE from here on 4/20 every was going great during the buying experience but once we drove it home and parked it for the night is when the issue started. I went out the next morning to start the SUV an it didn’t want to start so I took my wife’s car and jumped it thinking hey maybe I left the head lights on or something but that wasn’t the case at all. I took the SUV down to Autozone and had them test the battery which turned out to be the issue it has a dead cell in the battery. So I called them and left them a message asking them to replace the battery since we had just bought the SUV days earlier they have refused to replace the battery and wanted tocharge $250+$30 for the core charge. I called Autozone and asked for a price on a new battery and they told me $120+$5 for the core charge so not only did they refuse to honor the 30 warranty they tried to charge us $155 more than the actual cost of the battery. So of course i paid the Autozone price and once the battery was changed out my mechanic told me I was lucky because if I had drove it around one more day the battery would have exploded and I probably would have lost the whole car. I will never go back to them for a vehicle.
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April 2023 by Lea Nazario
I cant say enough about the customer service that Anna and her staff provided me with the purchase of my new car! She made sure that i had a safe and like new car! My safety was of her upmost concern and for that i am grateful. Highly recommend coming and supporting this small business for a new to you vehicle!!!
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April 2023 by June Wessell
We got into a car situation where our old car motor went. We called James auto and Anna and Jose were excellent. They took care of us and got us in a car right away was an easy process. I highly recommend them to everyone. It was a great experience I will be returning and recommending them to everyone.. ??
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April 2023 by Lacia Euell
Anna was a very big help she did all she could do to get me in my car.she worked day and nite till I received my car I appreciate all the hard work she did thank you Anna go get a car at James auto 5⭐️
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March 2023 by Lisandra Cruz
Excellent services, thank you so much. This people did so much for me and family. My family and I already purchase 4 cars and I’m here today to purchase car number 5 for my husband. My family member purchase cars only from James Auto. Thank you James Auto I am always to choose you guys. THANK YOU SO MUCH
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March 2023 by axl rivera
Thank you James Auto for getting me into a nice car! Both Anna and Jose are helpful
