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October 2023 by Desia Hurt
When arriving at the Nissan dealership, I was uncertain if I was going to leave with a car today. I did! due to the excellent staff who spent a lot of their time investing into helping me find the right car and the right fit. Ryan Vigue and Chris Brennan walked me through the process and made sure I throughly understood everything. I didn’t feel rush actually the total opposite which made me want to commit. Thank you to the amazing team at Nissan of Norwich dealership.
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October 2023 by Linsay Weaver, CRNA
I had the most terrible experience at this car dealership. I brought my car in because it failed emissions, and I explicitly told them to fix the issue causing the car to fail emissions. They charged me a whopping $2000, but the very next day, my car started spewing smoke from the hood. When I confronted them, they suddenly claimed that a million other things were wrong, including the radiator, and demanded an extra $900 to fix it. Not only did they not resolve the original issue, but they also tried to squeeze more money out of me without even knowing what was causing the smoke. I will never set foot in that place again!
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October 2023 by James Hafner
They did a terrific job flushing the transmission and other necessary maintenance. It was running well before, but it is running noticeably better now. Thanks! I am glad I had the work done!
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September 2023 by Kimberly Crabbe
Finance representative was to pushy to sell us the extended warranty.Salesman Josue, excellent in his current Serb skills, knowledgeable, professional and courteous.
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September 2023 by Omar Florimon
Very knowledgeable crew. All friendly and we did not feel over pressured on making decisions. Highly recommend Nissan of Norwich, our number 1 local dealer for all of our future purchases. Thanks
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August 2023 by Valerie M.
Because of past car buying experiences, my most recent purchases have been done online. But this time I went back to the old fashioned way. I went to the dealership and I'm very glad I did. Nissan of Norwich is a professional place and they treated me kindly and with respect. Ryan was my salesman and Emily helped me over the phone. Both of them were helpful and courteous. I love my Sentra.
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August 2023 by James Turner
Car was in for two minor issues. Both issues were solved but the charge based on the solution for both issues was was too much. In addition, never got a call on what the issues were or how much the charges would be. Had to call in late afternoon to check on the car and was told, good thing you called because your service advisor left for the day. So no one would have called to tell me it was ready hours ago. Loved my sales experience but Service needs to catch up.
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August 2023 by Will Hadam
Purchased 2 cars through Nissan of Norwich and was happy with their services until the experience I had today. Brought my 2020 Sentra in for a diagnostic for the volume that stopped working out of nowhere. Was told of the diagnostic fee and agreed to it with the implication that this was a simple software fix and an update may have been needed. If not, then it was the head unit. Upon waiting 90minutes for the diagnostic I was informed the software update was not successful and the repair would cost an amount that I won't list here. No fix, and no solution other than pay for a repair through them that was separate from the diagnostic. Also was still forced to pay a diagnostic of $130 (reduced to $116 after arguing) and was told this was all they could do and the tech had be paid for his time.I've been a loyal customer for yrs and had planned to shop here for my 3rd vehicle from them, but no longer. My warning is if you need a diagnostic not to bring it here because nothing could potentially be resolved but payment will always be due the same. I guess not reducing a fee is worth losing a car purchase. Oh well...time to look for a new radio and new dealership.
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July 2023 by Nermin Fatic
Nissan of Norwich: A Royal Treatment with Free Snacks!Rating: ⭐️⭐️⭐️⭐️⭐️I recently visited Nissan of Norwich and was blown away by their exceptional service and the amazing perk of free snacks. From the moment I arrived, I was treated like a king, and the delicious snacks made me feel truly special. The staff's attention to detail and genuine care for customers was impressive. If you want to experience outstanding service and enjoy delightful treats, Nissan of Norwich is the place to go. Thank you, Nissan of Norwich, for making my visit unforgettable! Also special thanks to Chris and Bob. p.s I'd like to extend another special thanks to Thomas for going out of his way to bring me some snacks.
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July 2023 by Mark Brochu
I have a 2023 Titan XD that experienced a vibration issue brand new after I purchased it from a different dealer out of state. Gates dropped the ball and wanted me to drop 1700 on new tires to "fix" the issue. Nissan of Norwich took the time to diagnose the issue as an imbalanced driveshaft and got it replaced under warranty. It's clear their technicians take the time to get things done properly.
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June 2023 by Bonnie Gagnon
Always a good experience. I drop my car the night before and they have the next day to do the oil change at their convenience, then call me when it’s done. Always professional but they did forget to apply the $10 coupon that Nissan emailed me. I emailed it to them and he forgot to deduct it from my total. Has put a note on my acct to provide a $20 credit next time I’m in. I’m satisfied with that. Nissan is the only place I have my maintenance done and I’m comfortable with that decision.
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June 2023 by Erica Miner
Horrible customer service. Fixed a recall on my car and immediately a new problem arises. They did not offer me any ideas to help except to pay a diagnosis fee . Never had the problem until I went for the recall. May not of been their fault, but they was not trying to offer any guidance at all. Called groton nissan and they thoroughly explain what was going on with my car and even offered to see if I can apply for a program to help with repairs. Buying this car was one of the biggest mistakes. Nothing but problems since a week after buying it. Always went to norwich nissan for all work. So sad they don't truly care about their customers!. Contacted service manager and she rectified the situation in a professional manner. So I will update the review.
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May 2023 by Nick Sallucci
I bought out my car lease at Nissan of Norwich just recently. I live a 50 minute drive away, but close to go back to the Norwich location because of how they have treated me for the past 2+ years. Ted, Chris, Daniel, and Emily all made my car buying experience so much better! I owe it to them as to the reason why I had such a great experience.
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May 2023 by Jeff Rhodes
Nissan of norwich was absolutely awesome. Josue the salesman was fantastic. Really cool guy. Chris business manager was awesome. If you want to buy a nissan thats the place to go.
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April 2023 by Gary Sudol
My first experience at this dealership since I bought my Rogue privately. They did not disappoint. Super friendly, did what they said they would do and even washed my vehicle. I'll definitely be back when I need other work done. Thank you
