Holiday Inn Norwich by IHG offers a mixed experience for guests. The hotel’s location is convenient, making it popular for family gatherings and events. The front desk staff is often friendly, welcoming, and attentive, providing excellent service that some guests highly appreciate. One staff member, in particular, was praised for professionalism and helpfulness, making guests feel at home and resolving reservation issues efficiently. However, the hotel shows signs of needing updates and maintenance. Several reviews mention that the property is old and in need of renovation, with issues like damp, musty-smelling rooms, damp carpets, and non-functioning bathroom exhaust fans that add moisture to rooms. Common areas, including hallways, appeared dirty, and the elevators are in disrepair, with one not operational during a stay. Guests also reported that the rooms, while clean, are dated, and amenities like the pool were not warm enough. Some guests experienced issues with misinformation about amenities and services, such as unfulfilled promises of free breakfast and lack of helpful information in rooms. During events, the heat and malfunctioning air conditioning further affected the guest experience negatively. Overall, while the staff and cleanliness are appreciated, the hotel would benefit greatly from updates and better maintenance.
Expectational member service by Derek!! Truly someone you wanna be help by when you first walk in. He made us feel right at home & assisted us with everything and anything we needed. We will be back because of Derek… Thank you!!!!!
July 2025
I find myself coming to this Holiday Inn for family gatherings, the staff is great, food is good and the location is convenient.
June 2025
We had a wedding this past weekend and went into the bar for cocktails after reception it was incredibly hot and miserable. Air conditioner hasn't worked for the whole season if we knew this we wouldn't have chosen this venue for our guests.
