Holiday Inn Norwich by IHG offers a mixed experience for guests. The hotel’s location is convenient, making it popular for family gatherings and events. The front desk staff is often friendly, welcoming, and attentive, providing excellent service that some guests highly appreciate. One staff member, in particular, was praised for professionalism and helpfulness, making guests feel at home and resolving reservation issues efficiently. However, the hotel shows signs of needing updates and maintenance. Several reviews mention that the property is old and in need of renovation, with issues like damp, musty-smelling rooms, damp carpets, and non-functioning bathroom exhaust fans that add moisture to rooms. Common areas, including hallways, appeared dirty, and the elevators are in disrepair, with one not operational during a stay. Guests also reported that the rooms, while clean, are dated, and amenities like the pool were not warm enough. Some guests experienced issues with misinformation about amenities and services, such as unfulfilled promises of free breakfast and lack of helpful information in rooms. During events, the heat and malfunctioning air conditioning further affected the guest experience negatively. Overall, while the staff and cleanliness are appreciated, the hotel would benefit greatly from updates and better maintenance.
Easy location to get too! Rooms ok, service was great .
July 2026
I had attended the JAMMIN 1077 tickets to JAY Z concert. Staff was accommodating and friendly. The venue was perfect size to accommodate with wiggle room . I would definitely recommend looking into Rally's theres so much they offer.
June 2026
I was pleasantly surprised w this hotel. It was clean (except for the elevator carpets), and quiet. Staff is wonderful, helpful & friendly.
