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January 2024 by Amy Bartlett
We were out of town and we had a phone blackout and not turn back on. We called this location, dropped the phone off and they fixed it very quickly. Very friendly staff and excellent service!
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January 2024 by Luke Johnson
Jamie was great….. my iPhone 13 was not charging, wife wanted me to replace the phone! I stopped in, Jamie did a good cleaning of the charge port and things are welding great. Saves me a ton of $$. Excellent and honest service!! Stop in and see them.
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January 2024 by Meaghan Goico- Maciokas
I decided to try this business for the first time because my computer tower was totally dead and I thought I'd have to junk it. I called to see how much it would be to diagnose the issue. They told me diagnosis was free in this case and they might need to send it out if the issue was something that they didn't have the parts for or in the store. They were very thorough in explaining the process and I dropped it off immediately. Drop off was super easy and they were very nice. This was right before Christmas and then a day or two later I got a call that whatever had been wrong with the computer was now ok and the computer was now turning on and working but they had run the diagnostics and what have you just to make sure. The kicker is they didn't charge me anything because this was all under diagnostics. I am just so thrilled that they got my computer working and that they were so great in explaining everything and being conscientious and I will 100% go back for anything else I have that breaks because I feel confident they will take care of the issue in a professional timely manner.
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November 2023 by Rosemary Trentley
Mason and Thomas helped me recover my Google account I was having issues signing in and they made the process super easy. After hours on the phone with at&t and Samsung these guys helped me without hesitation. I highly recommend this store for any technical issues because they went above and beyond. If I could give 10 stars I would!!!
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November 2023 by Mar Blair
Oh wow, I found this place at 30 Salem Turnpike by the name UBREAKIFIX. Those guys are awesome. I went in with my phone that was not taking charge. In 10 minutes Jamie fix. The Charge port was out of wack. He got rid of all the stuff that was stuck up in the charge port. So, if you have any with your phone go and check those guys out. They are the best.
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November 2023 by Lillian Gomez
I was able to get an appointment very quickly. I was having an issue with my IPhone not charging. I was helped by Jaime. He was kind, knowledgeable and helped me fix the issue I was having. I would 100% recommend this location.
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November 2023 by Craig Amell
I have never left a bad review ever but this manager has to be the worst I have ever seen. Woman had an appointment and he screamed at her from behind the wall that he texted her to cancel. Woman was polite showed that she didn’t get a message and he proceeded to chastise her for five minutes from his office through the wall before finally came out and to look at her phone and admitting he was wrong and she was correct. Then slammed the podium in front of her and told her she would be lucky to get her phone done tomorrow. Manager was about 6’ with a beard, woman was in her 70s on the verge of tears. Poor girl upfront did what she could to apologize and admitted the website was miss leading but I can’t warn people enough to stay away from this place.
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November 2023 by Stephnie Dalexis
uBreakiFix by Asurion is the best i got my screen repaired through insurance in less than 3 hours at no cost ! It’s like i got a brand new phone! Thanks guys asurion in norwich is the best good quality customer service ❤️?
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October 2023 by Sheryar Zamir
Mason and Lori were very quick to fix my iPhone battery issue. They did an amazing job plus very good customer service.
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October 2023 by Fred Kral
Mason and Jamie were fantastic help with my Google Pixel 6 Pro. They are miracle workers! Two thumbs up!!
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October 2023 by Carlos Sifontes
The guys in the shop at Norwich were very helpful and quick with my repair. If I could give Doan and Thomas 10 stars I would!
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October 2023 by Edward Shay
Thomas and Mason helped me with my a13 phones. Excellent quality ?
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September 2023 by Andrew Van Cleve
My Google Pixel 6 had trouble charging and Mason was able to fix it within a few minutes. I will always come to uBreakiFix for my emergency phone repairs.
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September 2023 by Ted Richard
Jamie, did a masterful job of restoring my email account along with my all my contacts.I highly recommend YOUBREAKIFIX, by Asurion, problems with Samsung phones this is the place to go....Ted RichardNorwich, Ct.
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September 2023 by Katelyn Livingston
I had an awesomeexperience with Mason and Thomas at uBreakiFix by Asurion. They got me an appointment right away and we’re able to fix my iPhone screen in less than 45 minutes. I’d highly recommend these guys!
