Old Lyme Hardware is a highly regarded local store known for its excellent customer service and helpful staff. Customers appreciate the wide range of products available, often finding everything they need for home projects, repairs, or outdoor activities. The team at Old Lyme Hardware goes above and beyond to assist customers, offering suggestions, re-threading bolts, and even lending power tools to help with urgent repairs. Many reviews highlight the staff's willingness to help with challenging tasks, such as fixing broken handles or repairing lamps, often at very fair prices. The owner and staff are described as friendly, fun, and caring, genuinely committed to customer satisfaction. The store also provides quick solutions in unexpected situations, like fixing a snapped bolt on a boat alternator or helping a customer get their truck back on the road. Customers feel that shopping locally here offers a level of service unmatched by big box stores. Overall, Old Lyme Hardware is praised for its quality products, fair prices, and the personal touch that keeps customers coming back, making it a trusted and valued part of the community.
Jessica and staff are amazing. I’ve had several projects (foundation for playscape, water system needs, gardening, etc.) and they have been so helpful in obtaining needed equipment and troubleshooting issues. I would absolutely recommend this hardware store to anyone!
August 2025
Awesome people, great neighborhood attitude in a wonderful local hardware store. Let me borrow a lug wrench in a pinch and sent me on my way with a donut. That's how make a community welcome. Support these people 👍
June 2025
Fantastic service needed a new screen door insert made. It was made within 1.5 hrs on same day!!! Fits perfectly..shop local
