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October 2024 by michael whyte
My wife and I have been loyal customers at our local CVS in Old Saybrook for many years with many unhappy experiences in the pharmacy. The lack of customer service experience with the employees,… if they even had employees.
I happily would like to mention that the past several months have been absolutely incredible!
It’s a honor now to be helped with courtesy and respect from all of the pharmacy's team.
We were informed that the pharmacy manager Helene has taken the reigns and training her staff thoroughly, especially with making each customer feel appreciated and informed.
We’re very pleased to extend this gratitude to Helene and her staff for once again creating a positive, uplifting experience for us. It’s very obvious that she is instilling appreciation amongst her team and the results are amazing.
Looking forward to many more great experiences at CVS Pharmacy in the future:)
Thank you!
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September 2024 by Ted Chapin
I went for a Covid shot, and the pharmacist asked about flu and pneumonia shots and whether we wanted them - she checked, and said yes flu, no the other. She gave the shots easily. Cheerful too!
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August 2024 by Willy Wong
WHAT A BUNCH OF UMPROFESSIONAL RUDE JERKS!!! I HEARD THE PHARMACY WORKER YELLING AT A CUSTOMER OVER THE PHONE, SHE WAS ABRASIVE AND SOUNDED LIKE THE PERSON JUST NEEDED HELP. ALL OF US IN THE STORE COULD HEAR HER TALK ABOUT APPROVAL AND NOT HAVING CUSTODY OF THE CHILD. I HEARD HER SAY THAT SHE WASN;T GOING TO FIGHT BUT SHE WAS THE ONE THAT WAS MEAN AND NASTY!!!! THIS PLACE HAS ALWAYS BEEN ABRASIVE IT THAT DEPARTMENT!!
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July 2024 by Renee Giangrasso
Excellent support by the staff on finding my items and getting my CVS app to work.
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June 2024 by Lauren Samok
The pharmacy has a lot to do in order to build a better reputation and relationships for customers and patients. The pharmacy technician who helped me yesterday was nothing short of disrespectful towards customers. She shouldn’t be allowed to deal with people.
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June 2024 by Lynn Kashanski
Just went to dr up pharmacy and the guy that waited on us was so rude! Kept interrupting us and had a really bad attitude. His name is Jason, going to call corporate. At my business if anyone ever behaved like him they were fired.
Old Saybrook.
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June 2024 by John L
With the volume this CVS does I have been reluctant to share my negative experiences but no longer - this store needs help and it's employees need a reminder that the people coming there wish they didnt have to, wish they were not picking up medication for health issues. This review is also provided for the pharmacist who asked for SPECIFICS when i decided to complain in-person today Saturday May 18, 2024.
Overall SPECIFICS: I have stood in the LONG lines with other "regulars" most of whom are older, and have visable health issues; many with little to no technology skills, who rely on the person behind the counter. I have listened and watched pharmacy staff treat people as if they are doing them some kind of favor, many are already annoyed before a person even speaks; staff has been short, immediately dismissive, looking to prove someone wrong; lastly both through observations and personal experiences, staff here are not helpful unless pushed to be.
For myself I do everything i can beforehand so I can just go in, pick up, and leave. That is untill I decided two days in a row to use the drive through where Jason resides - condescending, short, annoyed, unhelpful - which is why I decided to come in to talk with the head pharmacist, and her annoyed reaction told me all I needed to know...
For my "SPECIFICS" i will use two VERY BUSY CVS's where I am not a regular - Anaheim CA and Georgetwon DC to explain the difference from Old Saybrook. Both of these CVS's staff worked with me to get my needed medications even though it was sent to the wrong CVS; they worked to ensure I had enough meds for my trip even factoring in potential travel delays; they also went to bat for me to get meds paid through my insurance - In CA and DC I DID NOT ASK FOR THIS - THEY JUST DID IT. Specifically my "HOME" CVS in Old Saybrook only wanted to prove my doctor sent the prescription to the wrong place and sent me away; my "HOME" CVS in Old Saybrook didnt even blink to help but instead had me pay $45 instead of $5
For years I have given this CVS a pass because it is overwhelmed but not anymore
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May 2024 by Mel Chadwick
They Take forever here.. this needs to be the worst cvs! Corporate needs to investigate
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April 2024 by Charles Athenian
The pharmacy gets really busy. But they do a good job addressing people's needs.
I believe they do the best they can. I'm satisfied with their service
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February 2024 by William Boughton
This store is mis-managed and extremely rude to customers, particularly the pharmacy who have no consideration for people, who may be Iill, waiting for prescriptions. I will never use this store again.
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February 2024 by Fred Carstensen
CVS Pharmacy NEVER answers the phone. A critical prescription has been “in process” for three days but there is no way to find out what the hold up is. Called the main store and told me to come in or find a new pharmacy!!!!!
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January 2024 by Ken Cornett
Far and away the worst pharmacy in the area. Takes forever, no matter what you’re there for. And no one seems to know what they’re doing.
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January 2024 by frank jolly
Enjoyable
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January 2024 by tom kelly
I am a post surgical patient and my doctor call in a prescription due to complications. My wife rushed to the store to find they did not have the prescription ready and would not help. When she asked about the doctor calling in my wife was told “take it up with corporate”. Rochelle was the person who did not care on Christmas Eve.
Never again will I buy anything from CVS.
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January 2024 by MM
This CVS deserves zero stars. Probably the worst pharmacy I've been to. The costumer service is weak. Every time I go there the employees are miserable and not helpful. It's like pulling teeth trying to get your questions answered.
