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January 2024 by Mako Materia
I called them to do an alignment on my truck, asking them to tow it to their shop. It wouldnt start, but i had another garage lined up to fix it after the alignment was done. The owner himself showed up, and spent 3 HOURS trying to get it started. I did not ask him to get it running, I already knew it needed fuel system parts and would not start.He spent hours trying, eventually giving up and towing it back to the shop. I paid over $700.00 for the three hours that he failed to start the truck, 3 hours i did not ask for. After it was finally towed to their garage, it sat in back for 2 months. I kept calling and asking when it would be done, every time i called they would say "next week it will be done". Well, they never did it.After 2 MONTHS I went and picked it up, and it was full of mice. When I asked them about mice, they got defensive and very rude. So after 2 months, I paid $700.00 for nothing, had my RV full of mice. Dont bring any vehicle of any kind here, the only reason they are in business is because they have a deal with the state to work on school buses and police vehicles. They dont care.
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January 2024 by Christina-Marie Grissom
Called AAA at 1040 am, dispatch said it was given to Mal’s. Every hour AAA said the tow company gave several different reasons as to why ‘they couldn’t pick up my car’ between the truck becoming stuck to being next in line. Yeah, next in line for the NEXT 4 HOURS, at 2pm!!! Finally at 6pm, when I was told it would be another hour, I cancelled the tow. Absolutely ridiculous!!! No reason a person needed to be put on hold for 7 hours!!
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December 2023 by Alexa Bryan
If you need a tow, call Mal's!!! My husband and I were on our return trip home and our alternator went on I-95 in East Lyme, CT and we needed to go back home to Philadelphia, PA. We called AAA and Mal's picked up the call!!The tow truck driver, TJ, was so knowledgeable, kind, and friendly. A great driver and conversationist --no this isn't a tinder profile! We were so grateful that someone drove us and our sprinter van back 200+ miles home.We are so appreciative for the amazing service that we received and highly recommend anyone to them. Thank again!!
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October 2023 by Greg Smith
They replaced a broken window for me. Had some issues after I picked it up but they made it right and that’s all that matters. Everyone was very polite and courteous. Would recommend to anyone.
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September 2023 by Erin Sweet
Wonderful service, nice people! We got 6 tires for our dually, they were fast, got everything aligned properly and explained how the alignment will help our tires wear more evenly. Highly recommended!
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September 2023 by Angela
We were very pleased with the work, and the staff at Mal's. Our Class A motorhome needed shocks. We were allowed to purchase our own and set up a appointment. We had to reschedule a few times but that wasn't a problem. Maddie helped us with each reschedule. The mechanics were experienced, professional and friendly. They treated our full time home as if it were theirs. To all the staff at Mal's a big thank you. We definitely would recommend them and use them for our needs when we are back in the CT area. R Migliozzi
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August 2023 by Mike Hubbard
Had a breakdown while on vacation in the area, so I called the nearest Honda dealership in the area [Westbrook Honda]. They said they could get me right in, and recommended Mal's for the towing. So I gave them a call, and they were very helpful on the phone. Told us they would have a driver out to us in about an hour. Took him just over an hour to get to us, even with our vague directions/location information. Luckily, Malcolm, the driver, said he knew the area and knew right where we were. Had us hop in the truck to cool off in the A/C while he hooked us up. Had us to the dealer in no time. Pricing was very fair, and the service was fantastic. Thank you so much!
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July 2023 by Levi WolfCub
My uncles car has been in this shop for almost 4 months and can't give a single phonecall back. This business is a crook of a company and at this point we need to do something to get the car back. 84 Trans am that needed work and couldn't even take the time to call us about anything going on. This place is the worst place you can get your car fixed!!!
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July 2023 by Thomas Plante
This tow service was excellent. My tow arrived within 10 minutes of calling (estimated wait was 30 minutes). There was a two person crew. Extremely knowledgeable about my car. Vehicle left on the flatbed within 15 minutes of arrival. All of this was done after 6 pm on July 3. I would recommend them.
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June 2023 by Jen Pijuan
My truck broke down Friday Jun 23 2023 in CT I googled for help came across Aronson's Auto to ask if they can point me in the right direction for Roadside assistance. He referred me to Mal's. They were absolutely great! Matty who I spoke to on the phone made a bad situation better and the tow rescued my truck super quick. Thank you Matty + Mal's and Aronson's for a great referralJen Acumen F.A.LService: General repairs & maintenance
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May 2023 by Ken Wheatley
Took our MH for a preventative maintenance service and to add a suspension accessory. Mal's is professional and prompt. Nice clean indoor shop and folks who have expertise. Job well done, recommend!Service: Auto maintenance
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April 2023 by Katherine Bunko
My truck needed service via AAA and they could not have been any better. They were able to replace the tire, and got it back to me in a timely fashion. I appreciate they're care for my vehicle.Service: Tires
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March 2023 by Barbara Crocker
Called AAA, they sent Mal’s. Driver had problems jump starting. He told me to “…back up and don’t tell anyone I did this…”He overloaded my electrical system, shorted all my computers. Two mechanics at nearly $4000 to repair. AAA not liable, owner called me a liar. If AAA sends Mal’s, refuse their service.Service: Battery
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February 2023 by Nick DeSanti
I highly recommend using them they got there right away we were stuck up in Norwich a they towed us back to the shop, tow driver was really awesome an understanding thank you! Awesome customer service a transportation!
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January 2023 by Marissa Turner
AAA dispatched William from Mal’s and he was a godsend! My jeep broke down on a super dark part of Route 9 in Haddam! He was able to get it on the flatbed and assisted in pushing my car into my spot at my apartment complex. It was also raining a lot so I really appreciated his hard work and help with it! Definitely would recommend!
