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January 2024 by Jennifer L.
I'd give you zero stars but that's not an option unfortunately. Kudos to you your reputation proceeds you. Now I know why my child pediatrician advises against filling prescriptions at the OLD Saybrook CVS. I stood in line for 10 minutes only to get to get to the counter to have the associate not be able to find my child's prescription. She sent me to another counter to look into the prescription, but the other woman couldn't find her prescription either. It took her several attempts to locate it at which point I had already called the doctor's office and it was called in at 5:37 it was 5:50 pm. I was told it would take 10 to 15 minutes to fill my child's prescription. At 6:25 my nine-year-old old's prescription still wasn't filled. I stood back in line to see what the problem was. I was told by the woman at the counter, that " the prescription was in production". She scribbles my daughter's name in a piece of paper. 6:45pm my child's name was called. The pharmacist said " amoxicillin was out of stock". I asked "why did it take so long for me to be told that the prescription was out of stock" ? She said that " I have 2000 prescriptions ahead of her & l'm doing the best I can". I said, " don't children's prescriptions and the elderly get preference? She said "it's a first come first serve basis". To that I say there wasn't 2000 people waiting in the CVS. WTF are you kidding me! Thank goodness that the doctor's office could call in the prescription for my child to another pharmacy before they closed without a minute to spare!Never will I ever step foot in that CVS again. Hire more competent people, better managers, pay more. CVS do better! Thank you WALGREENS for expediting the prescription!!!!
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November 2023 by Ridley D.
Absolutely outrageous. This is the third time an appointment was canceled to get flu and Covid shots. Did not bother to contact me, so instead, I show up after a 15 minute drive. After telling the woman that this is the third time, she said, well, you should go somewhere else. Absolutely the worst customer service of any CVS I have ever been to. Appalling.
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November 2023 by Thomas R.
Absolutely terrible experience. Rudest pharmacy workers to ever exist. Not one brain cell between all the workers behind the counter.
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October 2023 by Michele C.
Worst pharmacy and staff ever! Two years ago I had to move one of my sons scripts because they never kept it in stock. Now three weeks in a row they have drive thru closed due to staffing issues but there have been 4 people working. After receiving a text and app showing my prescription was ready I wait in line 40 minutes to be told they do t have it. And then told to get I. The other line for them to figure out why. When I said I'm not moving the person opened another register and ignored me. I'm done they have lost all my family's business. Woman in front of me was there last weekend waited 45 minutes in line and when it was lunch time they all walked away and left the people who had been in line over 45 minutes. Just walked away! Worst customer service ever!!!!
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August 2023 by Sean A.
Absolutely horrible service. It's as if conversing with an entitled angst teen exhibiting rude and belittling affectation, that is if you're lucky enough to not get hung up on.
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June 2023 by JoAnn T.
Go elsewhere have had awful experiences with this cvs. My whole family has been given the run around when picking up prescriptions. Why is this allowed
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June 2023 by Heather B.
PSA: Avoid CVS Old Saybrook for all prescription medications. Our son needed pain medication after an ENT surgery. We were told his scrip needed more time and to come back in 20 mins then told it was on back order and out of stock. After panicking and calling around to other pharmacies we were able to locate the medication. After calling the on call doctor and getting the script transferred to a sister store. The sister CVS store called and told us that the Old Saybrook store had filled the scrip. When picking up they said they had been short staffed. WTF..... 3x is the charm for this gal, I am done.Yelp 1 start ratings for the last 6 years.
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March 2023 by Halley R.
I have never come to fill medication at this pharmacy and not had an issue. To make it worse, the pharmacy staff has no concept of customer service and make it seem as if the issues are the customer's fault. They have created delays in filling medications for my children (more than once!) due to information they had wrong on their end. They have also sent me to outside locations, having me travel a distance to where my medication was supposed to be ready, only to hear from that CVS that the Saybrook location didn't follow any policy and the other location had no information about the script I was told was ready for me. I transferred my prescriptions to the Clinton location some time ago and the service and competency is exponentially better than in Old Saybrook. It's worth driving a little farther. Yesterday, I took a chance and asked our pediatrician to send a script to Saybrook, figuring I hadn't been there in some time and was in the area. Sure enough, CVS Saybrook messed it up again! Save your time and don't go there.I do want to add- the retail staff up front are lovely. No issues there. :)
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October 2022 by bev graham
My husband had a horrid cough and made an appointment on line. The appointment was confirmed via text and included the confirmation code. . He arrived 20 minutes early. The kiosk and an employee said his code wasn't valid; yet, they were able to pull up his preregistration info.! Regardless, They said he couldn't be seen. Needless to say, he was not happy and when he started to have a severe coughing episode, they suggested he go outside!! The entire experience was totally unacceptable !!!
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August 2022 by H Kazijian
I had the best experience here. I was out of town visiting family when my son came down with an earache. They were very accommodating and pleasant. We didn’t feel rushed. Ann even took the time to show my son what an infected ear drum looks like compared to a non infected one. Thank you Ann you were very lovely!
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June 2022 by Mallory P.
The worst pharmacy on the shoreline. They claim they never receive your prescriptions and magically when you complain the script happens to appear. The pharmacists on site isn't here to help but rather to argue. She seems so frustrated to be working here and would rather focus on transactional items as opposed to actually helping people. The minute I complained my child's pediatrician was quick to rectify and even resubmitted in the system. Then somehow the script showed up in her systems. Go somewhere else. Anywhere else.
