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July 2023 by Robert M.
Very clean, well organized store. The staff is extremely helpful and knows their products and where they are , when we checked out. They were extremely friendly, and the young guy who helped us gave my dog a biscuit. That writes him a five and a reason to return to the store for that alone. If you are the owner of this establishment, you should be very proud of your help. Particularly young guy at the register today.
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June 2023 by Devon O.
The staff is always incredibly helpful and it's great that the store is always fully stocked! Thanks for being a staple in the Old Saybrook community!
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December 2022 by J LeRoy Ward
They have darn near everything, but the lady that I dealt with looked bored and not at all interested in really helping me. But, that’s Connecticut. Not really all that friendly folks in the state, and I was born and raised here!
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October 2021 by Catherine Cook
This hardware store never fails. If you’re looking for it, they will it find it. Excellent customer service. Kudos to Carl this morning he not only helped with the product I needed he took the extra time to make sure I was okay. Thanks Saybrook hardware and special thanks to Carl.
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July 2021 by Tim S.
I had shopped here for years fire moving to town. My most amazing memory of this place was an extraordinarily hot morning when I needed to find bolts that would fit my kayak racks. It was in the 90s before 10 in the morning when I got there. My SUV is black but the owner or manager help me put the bolts on just secure the rack even though we were both blistering in the sun. I won't forget that and will give this business my business forever. On top of that I've made many purchases and the staff is extremely helpful. I'm so glad this is my local Ace
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July 2021 by Lee C
Always helpful! Even the new employees try hard!
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July 2021 by Louis Spada
The store is very clean and organized The help is very very helpful
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June 2021 by Aaron Davis
Friendly associates on the floor, but checkout was to long before another register opened to take the person behind me that was in line for a minute
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November 2020 by Henry McG
This store is affiliated with the ACE Hardware Brand and the mantra of the customer focused level of service ACE is known for in all locations. It is always a pleasure to shop at the Saybrook Hardware on Main Street - it's the Ace Experience, without a doubt. Family owned with many familiar faces, the associates go far above and beyond the call of duty. The staff is friendly, well versed with the products AND location of everything in the store. Not in stock? Saybrook Hardware is more than happy to special order for you. So incredibly focused on the customer experience. This is the # 1 difference and the reason why I shop local and avoids the Big Box Stores...
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November 2020 by c b
I've been buying at this store for almost 36 years. The staff is always helpful and knowledgeable. However, checkout experience has been deteriorating for quite a while now and last night really made me wonder why I continue to spend my hard-earned money there. No greeting by the clerk, after announcing the amount (which was the only sound she made during the transaction) my receipt was silently pushed across the counter. No thank you, no have a nice night, nothing. And yes, I did say hello when I walked up.I don't get that at Stewart's in Clinton, which, btw, is very close to my house. Smart business practice dictates greeting a customer and most importantly, saying THANK YOU. You need work Saybrook Hardware!!!
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November 2020 by Chris Macri
Brian and the game are immediately helpful. They always have been and have adapted new procedures to ensure everyone stays safe. KUDOS!
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November 2020 by Ray Sir
Like all local hardware stores, they always seem to have exactly what you need in stock and the employees are always helpful and knowledgeable.
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December 2019 by Panagis V.
With the Home Depot's of the world you would think this place would offer lots of customer service. I'm afraid not. Most employees are totally disinterested teenagers, who know nothing. They need to follow the model of Ace Hardware in Clinton. It's the complete opposite.
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September 2019 by Maddy B.
This store is the best! The staff is so pleasant and helpful and they really know their stuff. Brian went above and beyond by picking up an oversized patio screen door that wouldn't fit in my SUV, replaced the screen and it was delivered back to my house before I even got home that same day! You would never get this type of service from a big box store, if you could get any service at all.
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September 2019 by Andrea Loso
Great manger and assistant manger!
