-
June 2025 by Jay Fucci
Salesman Fran is outstanding , but brand new kona Ev in the shop for electrical issues only after two days of ownership. TEN DAYS LATER STILL NO CAR! This is my 4th Hyundai, but maybe my last , unfortunately. Very disappointed, try to stay patient.
-
June 2025 by Semaj
Pete did an amazing job throughout the entire process. He was very thorough and explained the entire process to me and provided updates as I asked for them.
I leased a 2025 Hyundai Santa Fe Limited & had it delivered to me using a transport company.
I couldn’t ask for a better salesman. He was great!
I will definitely be back to get another lease from you guys.
Overall, I 10/10 recommend. When you go to Shoreline, ask for Pete!
Thank you.
-
May 2025 by Roger Terry
Easiest auto transaction I have ever been part of. Fran was wonderful and answered all of my questions and made the whole process seamless. Would 100% recommend doing business with this company.
-
May 2025 by Frank Marino
Great staff overall, and Fran as exceptional as a salesperson. Open and honest on pricing and went above and beyond to secure the exact vehicle we wanted.
-
May 2025 by miranda Maclean
Pretty upset as I had an appointment to see a car this am and drove over 45 min to find out that the car was sold yesterday and instead they were going to show me one that was 5,000 more. They could have given me the courtesy of letting me know they no longer had that car, or letting me know I should have put a deposit down etc in order to hold the other car so it wasn’t purchased prior to me getting here.
-
May 2025 by TC
I am writing to express my extreme dissatisfaction with my recent experience with a brand new 2024 Hybrid Hyundai Tucson purchased from your dealership. I have had the car for less than 9,000 miles, and it has already left me stranded on three separate occasions.
Each time, my vehicle had to be towed from Norwich to your service center in Old Saybrook. The process of obtaining a loaner vehicle has also been incredibly inconvenient, often taking almost 24 hours, during which time I receive only excuses regarding its unavailability and no definitive answers from the service department about my own car.
I was recently informed that the issue might be related to the parking brake. However, on all three occasions when my car failed, it was completely unresponsive. I personally witnessed my car being dragged onto the flatbed wrecker each time. Given that the wheels were locked, I am deeply concerned about potential damage to the axle and front end caused by the towing process.
As a first responder, having a reliable vehicle is paramount. My experience thus far has been anything but, and the lack of clear communication and efficient service has been unacceptable.
Based on my experience, I would strongly advise anyone considering purchasing a vehicle from Shoreline to look elsewhere for a more reliable car and a more competent dealership.
Update: Picked up my car, and as I was leaving the lot, discovered they damaged my dash cam as it stopped working. The service manager came out extremely cocky, with a grin, insisted it was not their fault nor are they held responsible. They fried my sim card, requiring many replacement parts. Besides the damage they caused, they also were incapable of fixing the initial issue. NEVER EVER purchased a car there! Their service department is beyond horrible.
ZERO Stars
-
May 2025 by Yanique Givans
Pete was exceptional, patient, and knowledgeable. He took the time to understand my needs and while it wasn't in the color I initially wanted, I can honestly say this is a Beaut!!!! If you are looking for kind people, who still believe that treating people with kindness and honesty goes a long way then Pete and Fran will not let you down!!
-
May 2025 by Eric Sarpong
Fantastic experience Peter and Brandon process of getting my wife her new 2024 Kona was quick and very detailed, offered great coverage packages for my wife's car. You won't be disappointed coming to this dealer definitely the best dealership I've been to. Great Job Guys!!
-
May 2025 by Lex Bard
This is a good place to buy a car. I bought the car remote over the Internet never seeing it. I mean I was very nervous. However the car was as described. Fran Drake is a great sales guy. He’s honest and fair, as honest as a sales person can be anyways. I highly recommend this place.
-
April 2025 by charles collins
The experience of buying a car can be overwhelming. This time ranks highest in past purchase. Fran was always there with answers and explanation. Finding a great fit for our needs and desires without the pressures previously expierenced. We are looking forward to the future and road trips on our bucket list. Thank you Shorline Hundai and thank you Fran
-
April 2025 by Scott Butler
The transition from one lease to another could not have been easier! Thanks Fran!
-
April 2025 by John Raccio
Friendly and competitive.
-
March 2025 by Steve Gulla
Excellent experience leasing an Ioniq 6. Fran Drake was exceptional as our sales person. I highly recommend giving him a call and using Shoreline Hyundai.
-
March 2025 by Cesar Gonzalez
Excellent
-
March 2025 by Brian Slinskey
Sam was unbelievable!! Great job overall.
