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March 2024 by Emily L.
Add another person to the Amazon/UPS shipping center. Whoever is the manager there has absolutely no idea how to delegate. This one poor guy is there and there is never not a line. I mean I have people in front of me returning 15 things. SIX other employees in plain view. Two literally just chatting with each other. In my opinion the other two guys staring at computers could take a step back and assist the 10 person line. If not, hire someone. This is my 4th time doing a return here, I try different times of day hoping for better and it's the exact same every single time. With that said, the guy doing the returns ( I think he said Brian) was great and efficient and doing his best, it's not his fault he drew the short straw.
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March 2024 by Chris P.
I had to have a project printed and trimmed. The team went way out of their way to assist , called to update me and when they had a machine issue and drove the project to another store to finish. That's good work !
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February 2024 by Bev B
The cleanest, most organized Staples I've ever been too. Bright and beautiful. You have to go in search of staff, but that's the same everywhere these days.
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December 2023 by Megan Lohutko
I can’t say enough good things about Mike in the print center. He saved the day when we were in a time crunch. Sending him all of our thanks!
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November 2023 by Blaire Seigler
The associates in this store have no idea how to give good customer service. If you dislike your job so much then find a new one but there is no reason to talk rudely and be short with customers just because you are having a bad day. The older lady working the front cash register needs to be more kind to customers and not be acting miserable all the time.
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November 2023 by Julien D.
Not just another Staples, crew working in Printing department are fantastic! Extremely diligent and knowledgeable resulting in exactly what I needed...Thank you!
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July 2023 by D F
Shane in the copy & print center helped me to print marketing collateral for a business conference. The work was exceptional & everyone was helpful.
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July 2023 by D Ferris
Shane in the copy & print center helped me to print marketing collateral for a business conference. The work was exceptional & everyone was helpful.
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June 2023 by Erica R.
I came in with a project that was out of my expertise, brought it Staples in Old Saybrook. Shane helped with my project and made it better than I expected!!
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May 2023 by Jim Talmadge
This review is specifically for Tom who gets 5 stars for always being awesome! He's helped me with printing services for my business for years. Today his customer service skills were above and beyond. Thank you very much, Tom.
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May 2023 by Jordan Leroy
Excellent service! Found a bookcase that had a promotion sticker, didn’t realize that the promotion had expired but they honored it anyway! They were also very patient with helping us set up a Rewards account. Huge thanks to Bernard (I think that was his name) for all of the assistance and for bringing the bookcase out to our car!
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December 2022 by Eric Bergman
Needed to buy a journal today and have my account number updated. Christian was exceptional: kind, helpful, and quite personable. A real professional.
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November 2022 by NickH
Fix your entry ways to the parking lot. There have been potholes, and caved in drain grates at the exit and entrances which are definitely a risk for damaging a customers car. If you have a car that sits low, like a sports car, do not drive into this place, you will risk damage to your wheels and front bumper. The fact that this has been unfixed for over 2 years is ridiculous. Fix this now, or obviously you don’t care about your customers personal property any more than you care about their safety or business.
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November 2022 by K K.
90% of the people in this building are fabulous. One lady that's been there forever is as rude and nasty and cold as possible. Every time I go in and I just smile.
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September 2022 by Ari
All I can say is, Tom went above and beyond in printing service. He did amazing work, was thorough and considerate, even a gentle and kind human. Thank you for an excellent job, this guy deserves a raise ?