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July 2025 by Philip
Great sales team. Matt N is very knowable in his job highlighting all VW great features and helped a customers return to VW after many years away. Jill did a great job on finalizing my deal! Great VW of Saybrook Team!
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June 2025 by Sweet Marketing
They had the VW parts I needed. Was a good expierence over all.
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July 2024 by Kate Bergeron
wonderful experience here! I ended up buying a totally different make/model than a VW but everyone was great and super helpful. matt was our sales person and he was awesome to work with — thank you matt and team!
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April 2024 by None N.
When servicing my mother's Volkswagen atlas they were supposed to do ONLY an oil change nothing else. Now today my car battery died and I had to use my mother's car to jump it. When I open the hood of my mother's car the intake box was unscrewed. How do I know it was them well they told me, it was necessary to replace the intake filter. How come a specialized mechanic foolishly remove the intake filter and forget to screw it back on, it's ridiculous. I would not recommend this place at all
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February 2024 by Lorri S.
Bought truck first week in Jan check engine light 3 days after TWO MONTHES LATER. STILL NOT FIXED!! Said would take truck back then lied!!;do not shop there!
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January 2024 by Jen Ouimet
I am incredibly pleased with my experience at VW Old Saybrook. Once I submitted a request online to view a vehicle, someone contacted me swiftly, and they were able to schedule me in for a test drive the following day.
My representative, Gabriel, was incredibly welcoming as soon as I arrived. He greeted me with a smile, and was patient through the entire process. He was new to the business and working through his training, so I was able to meet other sales representatives along the way. Everyone at this business is incredibly kind, accommodating, and incredibly knowledgeable.
I fell in love with a Tiguan, and needed to trade-in a Jeep that I had leased from another business. There were some complications with my previous lease with the Jeep, and Sam P was amazing. I was a bit stressed with this issue, however Sam eased my mind, explained step-by-step what I needed to do to end my lease, and I left the dealership feeling confident.
The leasing consultant, Laurie, was very kind and walked me through all of the features of my new car, alongside Gabriel who gave me a tour of all of the features in the vehicle.
Dean who manages the finance department was very helpful, and ensured that I got the best deal. He quickly sorted out my registration and lease agreement - the entire process was virtually painless.
Gabriel and team were all great, and I happily left the lot with a beautiful new car. Thank you Gabriel for all of your help, guidance, and commitment to understanding my needs!!
I highly recommend VW Old Saybrook. The energy of the dealership was great, low stress, and welcoming.
Thank you all for making my experience so great!!
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January 2024 by Jen Smentek
I am incredibly pleased with my experience at VW Old Saybrook. Once I submitted a request online to view a vehicle, someone contacted me swiftly, and they were able to schedule me in for a test drive the following day.
My representative, Gabriel, was incredibly welcoming as soon as I arrived. He greeted me with a smile, and was patient through the entire process. He was new to the business and working through his training, so I was able to meet other sales representatives along the way. Everyone at this business is incredibly kind, accommodating, and incredibly knowledgeable.
I fell in love with a Tiguan, and needed to trade-in a Jeep that I had leased from another business. There were some complications with my previous lease with the Jeep, and Sam P was amazing. I was a bit stressed with this issue, however Sam eased my mind, explained step-by-step what I needed to do to end my lease, and I left the dealership feeling confident.
The leasing consultant, Laurie, was very kind and walked me through all of the features of my new car, alongside Gabriel who gave me a tour of all of the features in the vehicle.
Dean who manages the finance department was very helpful, and ensured that I got the best deal. He quickly sorted out my registration and lease agreement - the entire process was virtually painless.
Gabriel and team were all great, and I happily left the lot with a beautiful new car. Thank you Gabriel for all of your help, guidance, and commitment to understanding my needs!!
I highly recommend VW Old Saybrook. The energy of the dealership was great, low stress, and welcoming.
Thank you all for making my experience so great!!
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August 2023 by G I.
My family has purchased four cars from this dealership location in Old Saybrook, CT. On July 26, 2023, I brought my car in for its scheduled oil change. When I arrived, the young lady at the desk informed me that, even though I was under the allotted mileage (I had 14k miles), I was past the 2 year period for coverage by two months. When I made the appointment for a complimentary oil change, I should have been informed at that time that my coverage was expired.I called Jeff, the sales manager, in an effort to resolve this issue, and he did not even have the courtesy to return my phone call. I thought I was a valued customer, but apparently not. Needless to say, I will not be purchasing any more vehicles from this dealership.
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March 2023 by Glen Allen
Flexible with appointments. They give you a video inspection of your car so you can see what work needs to be done. They let you choose what you want fixed and keep a record, so you can schedule them at your convenience. Staff is very friendly and attentive. Highly recommend them.
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December 2022 by Lee C
They had my wipers in stock and had someone install them right away without an appointment. Great service!
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October 2022 by Marlene Powers Reynolds
Hands-down the worst car dealership I have ever worked with and the worst service department. I bought my first car here in 2008 it was disastrous. The manager needed to take over to salvage the deal. The service department treated me poorly and eventually left and had my car service somewhere else. In 2017 when I was looking to buy a car I stupidly went back and watched the finance manager insult my sales associate in front of me and other clients. And then speak rudely to me about the decisions I was making to buy my car. I bought my car in New Jersey. I have been scammed by the service department within the last six months. Being told that they could do small things for me that ended up costing over $200 and never giving me a quote of the add-ons. Yesterday I had an issue with my car. I was stuck with a car that wouldn’t start at a gas pump at a very busy gas station. Three times to get through to the service department to only get an attendant who told me they could call me back but couldn’t guarantee that it would be today or when. He said there was only one person working in the service department and she someone who makes appointments and knows nothing about cars. I proceeded to call Volkswagen in Mystic and the service manager answer the phone and in five minutes my problem was solved. The last time I called they claimed to be under new management and handling things much better. I don’t think things can get much worse. Do yourself a favor and buy a car somewhere else and get it serviced somewhere else. My husband bought a car for his daughter there and has had the same rude and inapt experiences. I hope whoever manages this company reads this. You need to really clean things up
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September 2022 by Missy G.
They are completely unprofessional. I will never do business there again. My salesman Scott was great but their service department is a joke. Broke down again after just leaving the dealership. They are definitely having problems there but they shouldn't make their problems their customers.
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July 2022 by Chuck H.
Tried to purchase a truck here from a very nice sales lady. At first there was no warranty, it was as is. They came back with 60 days, 3,000 miles which was ok. Tried to get a better deal after reaching my max budget with no luck, not even a counter offer. After reading many bad reviews on here I would be very hesitant to deal with them. There is always another vehicle out there someplace...
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February 2022 by Bekah Furches
This was a great experience from start to finish. They walked us through each step of the way and answered all our questions! Definitely coming back when our daughter needs a car!
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February 2022 by Bekah F.
We just bought our second car from this dealership. We had a great experience start to finish both times! The people we dealt with were very knowledgeable of different cars and features and options and kept working with us till we found the right fit. Highly recommend!
