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January 2024 by Marty D.
Love this credit union!! I have been a member of about of town credit union in DC for almost 30 years but due to the national CU "share branch system" I use Connex when banking in Ct. great folks and customer service. Always very helpful.
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December 2023 by Suzy Woelker
The deals they offer are really good, I e. The car loan we acquired was at a significantly better rate than the large leading banks had to offer. They also offered a great promotional rate for CDs. Again, it is better than other large banks. But the service was sub-par. The bankers I met at the Orange location were not very friendly. I was treated in a way that I would call unprofessional. I dislike going there. I just keep the car loan there and do all my other banking somewhere else.
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December 2023 by Frank Mal
Worst IT! They can't even stop fraud. completely incompetent and they don't care about the customer! Go to a real bank
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May 2023 by Grasshopper Moonjump
Do not use for investments: when tax time comes and you need to know your contributions to your account they wont have the information unless you pay a fee. That is after you go through endless hoops of waiting on phone being told to talk to the mutual fund, who tells you to talk to the bank, who tells you to talk to the mutual fund....
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March 2023 by Lorena Garcia
Horrible.. I'm writing this on behalf of how bother my daughter was after being discriminated when she wanted to deposit a check in her account. The teller was unprofessionally dress, with a hoodie. After she asked with what she needed help she questioned her about her name if that was her legal name. She never asked for her ID, she just assumed that she was using a different name. She have been an active member of this bank and branch for the past 5 years. Very disappointed.
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January 2023 by MarkyD
SHlTTY HOURS ONLY OPEN TILL 3PM MONDAY - THURSDAY THEY NEVER HAVE ANY MONEY IF THE CHECK IS OVER LIKE $500.00 THEY EXPECT YOU TO CALL AHEAD AND SCHEDULE A DAY SO THEY WILL HAVE CASH FOR YOU... IT'S A JOKE AVOID BANKING HERE IF YOU CAN!!!
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December 2022 by Randy Bensey
By far the worst branch. I regularly drive out of my way to go to the Monroe branch just to avoid the orange branch. Their ATM is almost always out of service. And when it is functioning you can't make deposits or withdrawals. This branch is a waste of Real estate.
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July 2021 by Johan perez
Bad experience
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July 2020 by Chanel Morton
Terrible customer service. Waited in line over 40 mins on multiple occasions
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April 2020 by Ron Blasczyk
There's know one that doesn't make my day better love everyone
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November 2019 by scarey mary
Awesome
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August 2019 by Andre Pelletier
Terrible bank, terrible website, they make it very difficult logistically to pay off loans.
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August 2019 by 3xps500
They charge a $20 fee for paying loan on phone. I could understand $5 but $20 is Absolutely ridiculous! They don't make it easy to pay your bill. Only complicated online hassle to pay and snail mailing it in with a check. Very Disappointed they don't provide what most people would consider the standard way to make a payment anywheref else without it costing an arm/ leg. They should provide it at little or no cost. They won't even set up automatic payments over phone.
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February 2019 by gloria
POOOR customer service at the Orange Branch 2 female tellers EXTREMELY RUDE AND ABRASIVE. TODAY WAS MY SECOND EXPERIENCE WITH THIS AND MY FINAL. ABRASIVE RUDE ABRASIVE RUDE. THE MANAGER SHOULD DO SOME TRAINING. I WANT TO BE SURE THIS REVIEW IS SEEN. I PLAN ON CONTACTING THERE CORPORATE -IF THEY EVEN HAVE ONE. Again very rude and abrasive.
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September 2018 by Dustin Shannon
Debbie (Counter Clerk) is very nice and always smiling.
