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May 2023 by Deborah M.
'Almost a year ago I wanted to tile my half bath. Went to Home Depot and had someone come out to measure the bathroom. I then picked out the tile which was a beautiful small hexagon tile. Home Depot contracted out to a flooring company from Bridgeport ( can't remember name). Anyway, two gentleman came and laid the tile. Needless to say it was a terrible job. There were places where they didn't put enough grout. The transition between flooring was3/8 inches wide. There were places where the tiles looked like they were not flat. I contacted Home Depot flooring department and asked that they send someone to fix the floor. So the 2 tilers came back to "supposedly " fix their mess and change the transition. Needless to say I was still not satisfied with the results. Went back to Home Depot to speak with store manager who really didn't do much to address my issues. Also bought anew medicine cabinet that I had to return 3 times before I got one that wasn't broken. Then replaced the toilet and the 1st toilet didn't work. Returned once. Let's just say Home Depot in Orange is not my store. And that's being nice
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April 2023 by S. M.
I called HD in Orange to have someone give me a quote on a fence. Doug came highly recommended by friends who used HD fence services last summer. Unfortunately, I was less than impressed by both Doug and HD fence services. Doug arrived 30 mins late, couldn't answer some run of the mill questions that I had, and was dismissive of concerns that I raised. I got the impression that Doug is not familiar with fence installation which makes it difficult when you're supposed to be asking a "professional" about the job. Doug informed me that ALL fees are to be paid up front before the job can be scheduled. When I expressed my concern with this, Doug responded with, "Home Depot is a large company and doesn't need to run off with your money." I am flabbergasted that was his response. Doug sent me the quote a couple days later and it was over $1k more than a local reputable fence company quoted me. I will absolutely not use HD for this project and I urge others to seek quotes from local companies before resorting to HD. Requiring 100% of the cost up front is absurd!
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November 2022 by Marie R.
Home Depot is on top of their game. We needed some painting supplies and to match some paint. Lebert,originally from Jamaica was a pleasure to work with. He was knowledgeable, friendly and has a great sense of humor. Thankfully there were no lines, and he took us immediately. He couldn't have been more helpful and treated us as if we were his family. Home Depot has a impressive variety of fully stocked supplies at a wide range of reasonable prices that as a consumer, I completely appreciate.
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September 2022 by C W.
I am so disappointed with home depot and their delivery service. They postponed their delivery 3x (!!) of a large appliance (oven) with only notifying me 1 of the times...the night before, after I had already canceled plans for the day so I could be home. Do not order any large appliance from this location. They will string you along and keep telling you they are coming and then either cancel or just not show up, and blame "delivery complications." I spent hours on the phone trying to work this out, dealing with incompetent people and "managers" who really can't do much other than to talk over you, ignore what you have to say...if HD truly cares about their customers they would fix this issue, apparently there are money others who have dealt with the same.
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September 2022 by Ken D.
This location is the worst. Tried getting a plywood cut and waited 45 minutes after the cashier paged twice. Workers standing around in groups talking etc but no body could do it. On top of that the store is unorganized and a mess compared to other locations. Poor management
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May 2022 by Carsin C.
Joe at Home Depot was the an incredible help! He brought us to get exactly what we needed to finish our deck stairs. He is the sole reason the trip wasn't stressful ! Thanks again joe!
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March 2022 by Ernest Lazaro
The woman who was at the checkout booth was the same person who helped me with the questions that I had about a particular tree that I wanted to purchase. She was knowledgeable and helpful. Unfortunately I didn't get her name, but I believe she is always there.
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January 2022 by Marcus H.
Went to Home Depot in Orange CT, asked the register attendant to incorporate my Veteran's discount. "Oh you have to download the app on your smartphone" We'll I don't want to hold up the line, can you just give it to me. I showed my license which has the flag for Veteran. Would not give it to me. Unbelievable. Lowe's is looking better everyday
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October 2021 by Corinne F.
If we could give Home Depot a minus rating, we would. We purchased a GE dishwasher and it was delivered and installed on time. However, two weeks after purchase, it broke. We spent at least 8 hours in different phone calls attempting to resolve this problem as the machine has a 90 day warranty. First, Home Depot personnel said it did not have warranty while I was looking at the warranty agreement. Then they said they had no responsibility and It needed to be solved by GE. We attempted to get that contact number and instead they continually gave us logistics. (TWICE) After contacting GE with numerous phone calls, they gave us incorrect instructions regarding their procedures regarding the warranty. (Also writing to them) We finally paid for a repair person to come and repair the dishwasher. It turned out that aa solenoid was broken after 2 week of use. My advice: Don't depend on Home Depot for anything in your home
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August 2021 by Jacoman S.
We bought an appliance, the delivery man said 12-6pm he didn't arrive until 7:13 pm we were supposed to get a call 1/2 hour before, he called 6 mins b 4 he arrived... he got in argument with tenant.when he tried to go through screen door..he said " You no get appliance!".he took appliance back...it's been a month still No Refund! XPO rude delivery personnel..never again!
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May 2021 by Brittany E.
I have never had a good experience at this Home Depot. I do believe it is due to inexperienced management. First all employees should have a way to communicate to each other like walk-in talkies. This would help provide quicker and more efficient customer service. They should have associates designated for curbside pick up/ propane. With walkie talkies you would be able to communicate that someone was here for pick up. They also need a designated person answer phones. They let the phones ring and ring. Especially when the curbside pick up option is turned off or not working you need someone answering the phones. The associate at the customer service desk did not know how to use the app. All associates should be trained on how to use the app. This way they can efficiently help a customer. With 10 years of retail and customer service experience there is a lot of work to be done in this location.
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May 2021 by John R.
As a local contractor I have used all the Home Depots in a twenty mile radius. I have to say that Orange is the worst. So bad in fact that I will travel out of my way to avoid it. After thirty years in business I cant tell you the number of times they have screwed up on orders. Never have pay for any of their services. Its just another layer of incompetence.
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January 2021 by Bruce K.
I recently received a wonderful Home Depot gift card.I don't really need anything from Home Depot now, and I have a Home Depot credit card with a balance.I wanted to apply gift card to credit card balance and was told I could not.Due to the Covid crisis I have been out of work for awhile and have had a hard time keeping up with the bills.When I explained this to manager on 800 customer service line I was given the old "my hands are tied I would love to help but can't"Wow Home Depot and corporate America what a way to step up and help out.Shame on you !! I will now be shopping at Lowes and will encourage my friends to do the same.
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July 2020 by Jessy C.
Called this morning to verify that a certain item was in stock. Waited on hold for ten minutes with no response. Called again and the woman I spoke to told me the item was indeed in stock and to come on down. Drove 22 minutes EACH way out of the way to pick it up. Was greeted most unpleasantly by Pete in the garden department who provided me with the worst customer service experience in my recent memory. Very rude, unprofessional, dismissive and unhelpful. End of conversation was that the item was not in stock, even though Pete did not make any effort to look in the system to double check. I dropped the other items in my hand rather than checking out because the entire experience had me so beside myself I truly didn't think this Home Depot was worthy of any of my business. Went back to my car, took a breath, and thought before giving up or driving somewhere exponentially further I would call one more time to hopefully get help from someone other than Pete, or from someone who would be willing to actually check inventory before instructing a customer to drive all the way down. There was no answer after several minutes. I re-donned my mask to go back inside and the customer service desk eventually told me that the item was seasonal and not in stock at any Home Depot's in the state of CT. Besides having my time wasted, I'm extremely disappointed that in the current climate of hundreds of thousands of hard working people being out of work that people fortunate enough to have a job do not care to operate in a manner that would lend to them wanting to maintain employment or to treat people with respect. We're all struggling right now; leave your baggage at home. Lastly, given all the information publicized recently about how remarkable the CEO of Lowes is why on Earth would someone invest their time and money into a business like Home Depot if they are going to treat you like garbage before you even walk into the door. This is a competitive market, and it's time to act like it.
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June 2020 by Romeo R.
I purchased over $1,200 of pressurized stockade fence two weeks ago, setting a date for curbside pickup at that time. My contractor communicated with them several times to insure curb side pick up on that specific date. Just before the contractor went to pick it up on the agreed upon date, he received a text message from "Justin" a HD employee who stated they were "robbed" the night before and our fencing was gone. While my card was credited for the fencing, we were now stuck trying to find a store who had what we needed at the last minute with workers sitting around doing nothing until we could find fencing at the last minute. Guess what? I contacted the Orange police and they NEVER received any reports of a robbery. The contractor also spoke to the manager who admitted there was no robbery. Customer service at its lowest point. No compensation for the screw up. Since when when you buy something from a store, arrange for curbside pickup and your stuff is given to someone else. You know that's what happened. Theives!!
