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October 2023 by Robert Negeli
Excellent Service. Knowledgeable!
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July 2023 by Selma Krehic
New pool owner here and knew nothing about maintenance before my visit at Namco, Dal was very informative and helped me figure out what I needed for my green pool! I gave it a shot and it actually worked! I thank Namco pools and did I mention that there staff are very comforting and kind. Will definitely be coming back!
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July 2023 by Daniel Patricelli
Ana at Namco was incredibly helpful in assisting me with finding the right pool chemicals. I just got a new pool recently and had no idea what I was doing. She patiently explained the purpose of each chemical, making it easy for me to understand. Her expertise and guidance were both exceptional. Highly recommend!
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July 2023 by kelsie lindgren
I had a great experience with Alyssa. She helped me pick out the perfect outdoor couch for my back patio. It’s the perfect piece and exactly what I was looking for. Alyssa was very attentive throughout the process and even helped me over the phone at one point. Will definitely be going back for Alyssa’s help.
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July 2023 by Michael Dolan
Craig was amazing. Very knowledgeable and helpful. He tested my pool water and gave me explicit instructions on how to bring my pool color and chemicals back to life. He saved me a ton of money on having to get new pool water delivered. I highly recommend Namco and seeing Craig when you’re there if you need help from a knowledgeable person. Thank you Craig for all the help and going above and beyond. They are lucky to have someone who cares so much and takes their job serious. - Mike from Orange CT
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July 2023 by Wenson Tang
I'm pretty inexperienced with pools but Ana was so informative and helped me with a water test! Turns out I was chlorine locked and needed a safety shock, which she helped set me up with. Had a great experience, especially with Ana helping me. She was super friendly and kind and what would've been a daunting experience turned out to be quite enjoyable!
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July 2023 by Cathy Rauso
I visited the Orange store last week and was immediately greeted by a friendly face. Alyssa is a knowledgeable and helpful team member. She asked if I needed help with anything or if I had any questions. Overall experience was great! Thank you Alyssa!!
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July 2023 by Nicholas Ray Gao
I had the pleasure of meeting Ana at Namco Pool Stores, and her infectious happiness brightened my day. It’s unfortunate that she’s seasonal because her joyful demeanor is truly uplifting. She was very informative and helpful.
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July 2023 by Brianna Messenger
I went to Namco pools in search of info on hot tubs to be greeted by Alyssa she was very friendly and knowledgeable. You can tell she loves her job! Thanks to her my husband and I will be returning for our dream Hot tub!
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July 2023 by Isabel Kanuch
I went to Namco to get a new piece for my pool filter. The woman helping me, Alyssa, was extremely helpful and went to the back to find me a new piece. Doing all of my pool shopping at Namco from now on, loved my experience!
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July 2023 by Lachlan McLane
Great service, great advice, and great people. I had the pleasure of being helped by Ana, and she gave me great advice on maintaining my home swimming pool. It’s rare to meet such a kind person in the pool industry.
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May 2023 by celeste burnett
Went in for pool liner, opening kit, and a net to clean leaves out. I also inquired about a new pump, which my husband will return to purchase. Jim was informative and quite helpful. I loved the fact that he was actually engaging, seemed to enjoy his job, and was very personable. Employee of the month! A wonderful asset to Naamco.
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October 2022 by Khmei Kai
$5.99 (×3) for return jet plugs. Teflon/ thread tape... don't bother. Coincidentally, they didn't stock the O-ring for the plugs separately. Hmm, wonder why. $... Ridiculous. Don't bring in a water sample! They'll sell you EVERYTHING. All the chemicals. Funny how during the pandemic shutdown you didn't need the $249.99 tub of chlorine tabs due to the shortage. Just use shock and balance...I was told.
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August 2022 by Candace G.
The Worst customer service EVER. I brought my water in to be tested after explaining to the employee that it was green and that I'm a new pool owner so I'm still learning what to do. Not only did he scream at me, he scolded me, and spoke to me in such a condescending tone. He was more concerned with who told me how to treat my pool then he was with trying to help me fix the problem. He very sarcastically told me " I don't know how to help you. Right here it's telling me to have you drain your pool. It's the end of the season. I don't know why you did what you did. " (used algeicde then shocked my pool as 3 other people told me to do). I ended up leaving the store without any useful suggestions. This was the third chance I gave the store. Shame on me I will never be back. The first time, I purchased a ladder from another employee, not as rude but definitely lacking in knowledge and customer service. The next time I had water tested and was told that the chemicals I had weren't good because I bought them at another store:; All I can say is turn around and do not enter this location.
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July 2022 by Anaelecea T.
Namco Pools is my very first job and I have zero regrets about working here! Despite bad reviews, the workers here are all amazing and do their best to help customers. The sale representatives are all very trust worthy people and I would buy a pool/jacuzzi from any of them if I wasn't a broke college student LOL! Anyways, remember that people typically only leave reviews if they are unsatisfied, not many leave good reviews when satisfied, especially for a pool store. Don't let the negative reviews deter you, The staff here is great!