Citizens Bank is committed to helping customers bank better, with around 1,100 branches and 3,100 ATMs across 15 states. Customers appreciate the welcoming atmosphere and stellar service provided by the staff, making the bank a reliable choice for a seamless banking experience. While many have enjoyed excellent customer service over years of banking, some locations have faced challenges, particularly with ATM reliability. However, recent improvements in staff and service have positively impacted customer experiences. One customer highlighted a recent visit where staff were accommodating and professional, helping to resolve a last-minute issue. Overall, Citizens Bank is known for its strong nationwide presence and commitment to customer satisfaction.
I love this bank! The tellers are so helpful, no matter which branch I go to. The options for financial planning & array of services are amazing!
December 2025
A big thank you to Dan who helped me with a tricky banking issue. He really went above and beyond and I am truly grateful for his help.
September 2023
Citizens Bank itself is good. I've never had any issues with it and the customer service is always great, but the ATM almost never works when I try to use it so this location loses stars because of that.
