O'Reilly Auto Parts in Plainfield, Connecticut is noted for its excellent customer service and helpful staff. Reviews highlight that the employees provide very good service, are happy to help right away, and go above and beyond, even assisting with installations like headlight bulbs. Customers report that the store often has the needed parts in stock, even when other stores do not. The location offers various free services including battery testing, wiper blade installation, and Check Engine light testing, along with a free Loaner Tool program. It is described as a favorite place for car parts, with staff ready to answer all questions and help with any project.