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August 2023 by Karen L.
If you have all the time in the world and don't really care when your appliance arrives at all then order !! We waited and waited , we would call occasional no body knew what were talking about and would then get the runaround , It became comically I recommend go small business
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April 2023 by Tricia B.
Did you know Lowe's is a Pepsi store? I guess it goes with their aesthetic, but pure sadness when you're looking for a post-movie theater drive pick me up. It's a pretty big Lowe's, and seems pretty clean. Tools are everywhere, organized by aisle. Lots of blue, which is soothing in its way. No one asked what I was doing, and why I was leaving after looking sadly at the drink cooler. The parking lot was well lit, with free standing flashing light as well as the traditional street lamp look.
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February 2023 by Dena M.
I purchased cabinets at the Lowe's store in Plainville, CT and used the virtual design team along with the contractors they use. The design went well and I received all of the cabinets that I ordered. My problems began with the contractor that Lowe's assigned to install my new cabinets, I believe that company is A Better Way Home Improvement. This guy whose name is Jared, cracked the frame on one cabinet, drilled holes for the false drawer on the vanity cabinet and chipped out the majority of the doors where he drilled for the hardware. I've contacted the "Installation Support Team" several times at this store to fix or replace the items that were damaged and after 2 months have had no response. I've been told that they are "working" on resolving this but I've been ghosted. Horrible customer service, nothing but a bunch of fraudulent folks that work in this Installation Support Team, especially the manager.
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May 2022 by Robert P.
I'm giving 4 stars because normally they have what I need. I took one star away for knowledge and staffing. I understand that in 2022 it's difficult to get new staff but at least train the ones you have well. There costumer service skills suck. Unlike depot lowes doesn't bring in knowledgeable dept heads like lic plumbers or electricians so sometimes trying to get a question answered is impossible. I pretty much live at plainville lowes but have had to shop at the Bloomfield store, OMG if I could give that store 0 stars I would. It's horrible. Attitude, customer service, ability to get products that were out but sitting on the upper shelf for a week and none one restocking!! Horrible
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May 2022 by Stephanie C.
We went in looking for an outdoor table. No one around to help. Finally found someone but he was from a different department and tried to help, but could not help. He called his supervisor but the supervisor walked by us TWICE and said he was too busy to help us. Then found someone that told us there were 4 tables in stock.. but couldn't find any of them. Summer furniture was literally stuck on 3 different rows of shelving and not in any order. After looking for almost 30 minutes we decided to take a different table. Still no sign of the supervisor even though he was called again. Brought the table we ended up buying home.. it was damaged, and warped. We brought the table back but girl at the returned desk was rude and did not want to help us at all. She finally refunded our money and actually threw the money at us. I will NEVER step one foot in there again!
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July 2016 by Tepper Pass
Customer service in flooring... Ask for Alex!
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July 2016 by Tepper Pass
Alex in carpet/flooring. Excellent service!
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February 2014 by Kendra Walter
This Lowe's is the worst at clearing carts from their parking lot. Please return them to a corral so they're at least out of the way of parking and driving..
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August 2013 by Melinda M
Very friendly and helpful staff
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July 2013 by Matt
Never have I had a bad experience with lowes
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July 2011 by David Bray
If I need help with a project I go to Home Depot. They seem to have people that are willing to help you.
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June 2011 by Seth Winkleman
