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October 2024 by John Olivier
Huge help with a late night tow!
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March 2024 by Jessica Riordan
These guys are the best. They were super quick to answer my call. They were so helpful and explained everything to me along the way. I was super worried and stressed out with the situation I was in and they helped make it all better. 10/10 recommend. Don’t call anyone else, call them first.
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September 2023 by Jeonggeol Lee
My truck stopped working all of sudden at a "car repair shop" right before the emission test. I couldn't do anything except just waiting over hours since it was very crowded which I completely understand, told my wife to talk with Nelcon, to figure out how much to tow - so if it's cheaper than full diagnosis, might as well just tow it back home and sell it for parts - my wife had to bother them a couple of times, and I eventually got confirmed that there's no way the car shop can fiz the car in time. I called Nelcon, waited being towed inside the truck.I don't know why but I just ignited the truck again and all of sudden it worked. i called Nelcon immediately, was really embarrassed, they cancelled the service.I have had a rough week through out the entire week - first week of my new job and second day, a truck hit my sedan, some things at work don't work, and today the truck.It's an unnecessary long story but I just want to say their kindness and understanding made my week brighter. Since I don't have road assistant in my insurance, if there's any towing service needed in the futute, I'll only call Nelcon.
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May 2023 by Rio B.
Well let's start by saying my trailer got towed to their yard for a month and no one has contacted me until I found out and they tried to charge me 2500 to get it out. Second I told my truck in to get fixed because it wasn't starting and the peace apparently didn't come in for six months in my truck was sitting in there for a while and just telling me that the person that is working on it is on vacation so he can't do nothing till he gets back can't even give me update in now last problem I will ever have with them because I will never bring nothing to them they are trying to charge me $600 to jump a truck
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March 2023 by Andre Smith
Sal, the owner of the company is by far one of the rarest business owner especially in regards to a towing company.I've lost my brother in a tragic car crash the beginning of this year 2023 and Sal did what no tow company would ever do after holding on to the vehicle my brother died in for more than 3 months while the police investigate. The owner did not charge me not one cent!Humble and genuine family man.Excellent service!Hands down the Best!Andre S.Service: Special vehicle towing
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March 2023 by Roy Jackson
Best experience ever from a towing company called for a tow when my semi broke down on i91 they sent out Brian G he's awesome got me off the highway quick and in to repair shop
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February 2023 by Maksi
used this company, the trailer broke down on the road, the whole cost was $ 797 for 32 miles of distance (I don’t know if it’s expensive or not). They delivered it to the repair shop, the worker who did the tow (Nick), not only we had to help to load trailer (load the trailer onto the tow trailer), and also he damaged the trailer during loading. then I contacted the owner of the company about this, that my trailer received damage due to the fault of his employee, but received an answer that he would agree and this damage will fixed by the repair shop at his expenses , but unfortunately these were just words, in 3 weeks I picked up the trailer and the damage was not fixed, which the owner of the company did not react. I received the service quickly enough, but I also received additional expenses because if them. thank you, judge for yourself
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January 2023 by Dipesh Patel
Towed my sports car on a Sunday to my local mechanic. Good fast service. Took care of my car!Service: Car towing
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November 2022 by Cj Barrilleaux-Badger
Our rescue bus broke down with 25 adult dogs on it. Called 25 places that would not help...too busy. The owner Sal sent a wrecker for us right away, hauled our bus to staging area for the dogs safety and ordered the parts to repair our bus. While we are located in Texas, we haul two buses across Connecticut on our way to Canada every month. We have already talked to other rescues who also broke down in Connecticut in the past. Nelcon will have all of our business should we ever break down again. And we are spreading the word!
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October 2022 by Alexis Bolovis
I wish I could give zero stars. I got my car towed late Wednesday night. I went before the weekend on Friday and was gonna tow it to a different location so I wouldn’t get storage fees. To avoid paying another tow fee I asked exactly what papers I needed to get it out. Two women were in the office and I was told I needed the bill of sale, the title, and insurance to take it out. My appointment for registration isn’t until another two weeks. Which I had stated while standing there. But no one said anything about registration to me. Insurance needed 48 hrs to verify my address so I decided to not tow it out seeing I just paid 140$ to them. if I waited till Monday when I get insurance would cost 84$ if I towed it Friday w/o ins to another location it was gonna be 115$. I didn’t get the insurance till Tuesday and go down there, give them all the paperwork that I went over multiple times before leaving their office Friday. She takes my license, insurance, bill of sale, and title and then said the ok so ur total is 140$ which made no sense cuz if I would have went a day before it was gonna be 84$..I ask why so she calls someone…It’s now 110$ but they only take cash…so now I have to go to the atm. I go back and she’s like oh also I need the registration. If she said that I would have taken it out Friday. She even admitted they didn’t tell me and said it’s common sense. Right…so is insurance. But you only stated insurance knowing the car wasn’t registered or insured. So why did u feel it necessary to only tell me and also my dad called and spoke to a man there and he also said bring down insurance and the title. So there was yelling. Cops came my family came. And I ended up having to pay to get it towed out and the days in storage which was 194$… very sneaky to me. What if I didn’t have the extra 94$. They leave things out so it stays their longer...Then gaslight you! ?
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October 2022 by Samantha Smith
If I could give them zero stars I would. No one is ever working in the office. Upon arrival during their posted business hours, we called the number on the door. A woman from another one of their offices answered and told us "oh she takes a lunch, it might be awhile". An hour & a half later we call again, "yeah she's not coming back, we'll send a driver". How is there only 1 employee? We waited in the parking lot for over 2 hours to pick up a vehicle we had tried to pick up for days but "the bill wasn't ready". When someone finally showed up for us to pay, she didn't know how to use the printer or the keys to open the yard. We weren't able to pick up the vehicle that day either because she had to leave & we were told we only had 30 minutes if she stayed. After we finally got the vehicle out of there, we realize expensive things were stolen. The vehicle rolled twice, they decided to take whatever they could find in plain sight. Absolutely unprofessional business practices. I don't know how they have a contract with the state for accidents.
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July 2022 by Yuvraj Daljeet
The best tow company in CT. Fast, friendly and reliable service, even at 2:30am.
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May 2022 by Samantha Newberry
If I could give them zero stars I would. No one is ever working in the office. Upon arrival during their posted business hours, we called the number on the door. A woman from another one of their offices answered and told us "oh she takes a lunch, it might be awhile". An hour & a half later we call again, "yeah she's not coming back, we'll send a driver". How is there only 1 employee? We waited in the parking lot for over 2 hours to pick up a vehicle we had tried to pick up for days but "the bill wasn't ready". When someone finally showed up for us to pay, she didn't know how to use the printer or the keys to open the yard. We weren't able to pick up the vehicle that day either because she had to leave & we were told we only had 30 minutes if she stayed. After we finally got the vehicle out of there, we realize expensive things were stolen. The vehicle rolled twice, they decided to take whatever they could find in plain sight. Absolutely unprofessional business practices. I don't know how they have a contract with the state for accidents.
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April 2022 by Destiny Melton
They were very helpful and nice! We had a stress free experience and were in and out.
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April 2022 by Michael Hickey
Poor attitude!
