Xfinity Store by Comcast

Internet Service Providers
Hours: The Xfinity Store in Plainville, CT, provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with payment and equipment exchange. Reviews indicate a store with excellent and very helpful associates, described by many as amazing, tremendous, and respectful. Specific employees are frequently praised for going above and beyond, handling customers fast and with courtesy, and successfully resolving complex issues that other locations or phone agents could not. Customers report that these associates made sure they did not leave their service and finally put frustrating situations to rest. However, experiences can be inconsistent. Some customers report significant problems, including having to run in circles to get things taken care of. Issues cited involve lengthy, unresolved transactions, billing errors leading to credit score damage, unprocessed reimbursements replaced with lesser discounts, and trade-in complications resulting in unwanted charges. While the store employees are often noted as nice and helpful, frustrations with broader corporate policies and support are common, with some customers leaving the company entirely for reasons unrelated to the store itself. The location is still regarded by many as the best store, with associates who deserve recognition for their efforts in a demanding retail environment.

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1. Plainville, Connecticut