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November 2023 by Vanessa Thibeau
Pharmacy workers are unwilling to acknowledge their own incompetence. Waited on the phone for almost an hour before heading directly to the store. Overheard that phones were down from one of the several customers ahead of me in line. After watching customer after customer be denied their medication for some reason or another–mostly all related to the incompetence of pharmacy staff–I was told that the medication we requested was on backorder. After advising that staff should better communicate with customers before they take the trip to the store, I was met with laughter and mockery: “How are we supposed to do that, carrier pigeon?” were their words. In 2023 there are more methods than can be named to successfully communicate with customers. Review after review testifies to the lack of care exhibited by these employees, but their victimized perception of rightfully upset customers leads them to believe that we are the problem. Nobody in the building knows when the phone systems will be repaired, so I expect that the mediocre service will continue for the foreseeable future. Don’t waste your time here.
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November 2023 by ss cc
I am new to the area . We moved here about 6 months ago. Every single time I go to this pharmacy they are all MISERABLE. It’s not my problem. I am a sick patient going thru a lot and there is just complete misery . At least you can go to work and function and collect a paycheck
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October 2023 by Diana Maurice
When I called with a question about my aunt's medication the pharmacist told me to stop talking..and i work for a physician..dont waste your time with this joke of a place. We will be switching pharmacies..she is just plain obnoxious.
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September 2023 by Walker Locker
Originally a 5 star review, taken down a few notches. The pharmacy is very friendly. The rest of the staff either doesn't care or gives passive aggressive comments. I was just trying to make a purchase when an employee dressed in plain clothes started talking about how much they get stolen from and wouldn't even let me browse the store. They were very suspicious. I couldn't even look at anything. Thumbs down
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September 2023 by Veronica Bournival
Pharmacy tech hung up on me twice. Two different locations are in disagreement with their own process of moving a script from one location to another. After explaining to the Terryville CVS that Shelton said Terryville needs to request the script, Terryville said no, Shelton needs to release. I told them I'm not making a third phone call back to Shelton. The tech got annoyed, said she will leave a Shelton a voicemail, and promptly hung up on me without my being able to say thank you or goodbye. When I called back to ask her why she hung up on me, and to speak to the pharmacy manager, she said she didn't appreciate my telling her how to do her job, gave me their name and number and hung up on me again for the 2nd time. I spoke to the Pharmacy Manager in-person when I picked up my script. She was very professional and explained that the reason why they ask customers to call, is it would be faster than if they were to do it. My feeling is, if they have the customer on the phone, they should just take care of it right then and there, not take care of hours later after they've completed their list of priorities. It would be like me telling someone who's asking for help, okay go do it yourself, otherwise you'll need to wait until I get to it, after I've done all my other duties. If there's a policy misunderstanding, the locations should communicate between themselves. The customer shouldn't be the one telling the other CVS what they need to do and they're wrong.
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September 2023 by Carol Filecco
Avoid this location. If you have an issue contact corporate directly CVS Corp One CVS DR Woonsocket, RI as the online and telephone complaint department covers up for the stores: Let corporate know directly.
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July 2023 by Gannon Donahue
Refilled My prescription of a single tube of toothpaste on Friday, its now Wednesday and I went to pick it up and it still not ready. Then the lady seemed angry like she was mad I was there when it wasn't ready and told me it'll take 15 minutes or more to put the tube of toothpaste in a bag for me. Unbelievable, I placed the fill on Friday and I get attitude because I try to pick it up on Wednesday? Did I not give you slow pokes enough time to do YOUR JOB? Pure laziness and rude lady at the pharmacy. I'll be transferring my prescription to a pharmacy with workers capable of putting toothpaste in a bag and stapling it shut within 5 days. Absolutely insane. Don't go here for any prescriptions at all. I've heard nothing but horror stories from friends and family but decided to try them anyways. Always look at reviews before you go somewhere is what I learned. There's a reason this cvs has a laughable 2 stars.
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July 2023 by A D
Great experience and timely prescription fills. Absolutely no issues. Yes they close for lunch daily at 2 and the weekend hours have changed. Longer Saturday/shorter Sunday. No problem at all.
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July 2023 by Danielle Hughes
Two incredibly rude older women pharmacists more concerned with their lunch break than helping customers. I was in line to pick up meds waiting cor 5 minutes no one even checked on me. Finally they said they were closing for lunch. I said its 1:29 itll just take a moment. And she proceed to count the secons on the clock in front of me until 1:30. RUDE people. I hope they get treated worse next time they need help with something!
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May 2023 by Leasha Quinn
Pharmacy tech is rude!!!! If you want to get your Rxs filled go somewhere else.
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May 2023 by Leigh Doebrick
As other reviews say, this is literally the worst pharmacy I have ever been to. Pharmacists are extremely rude and unhelpful. I would rather, and will, drive out of my way to another pharmacy than ever give them my business again.
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April 2023 by Dorothy Perkins
Absolutely awful service. Closed at random times, does nothing to accommodate the patients who could not access medication because of it. I had to have my prescription transferred because they were randomly closed one Saturday and decided to start closing at 5pm on Sundays, so I couldn't make it after work. They gave me an address and landmarks for a different location and then proceeded to transfer my prescription to an entirely different location than the one they sent me to.
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November 2022 by Noella B
Rudest staff ever in the pharmacy. Worst costumer service. Overall terrible experience (every single time)
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October 2022 by Jamie Lillis
Employee was available to help immediately; She actually sought us out to offer her assistance if needed (which coincidentally we did) & It was refreshing ...Not having to hunt down someone to help you out for once!
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September 2022 by Victoria Roos
The worst cvs I have ever been too specifically the pharmacy.. called with a question regarding a medication I normally get filled at a different cvs the women on the phone started raising her voice at me so naturally I yelled back. Decided to go down to cvs to figure out what is going on. Upon arrival the two women one named Barbara in the pharmacy were talking very disrespectfully about me not realizing I was standing right there. As a person who suffers from panic attacks and anxiety this was a horrible experience. Will definitely be reaching out to corporate about this issue. Who don’t know who suffers from medical conditions and you wants to talk poorly about them.