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December 2023 by David Burnett
I’m not sure how Joe Beiber does it but somehow he keeps extremely capable happy staff who clearly are supported when they opt on their own to support and help customers and this has been the case for at least 38 years. I bought my first stove there in 1985. It turned out to be smaller than I needed. I used it for several fires. They then took it back, as I recall, for 100% of the purchase price toward the next larger stove.I bought my 3rd stove 2 weeks ago, had it delivered by Tom and Earl who were wonderfully happy, helpful and capable people. After I overheated it with the first fire I talked with Kerry Norton who was fun and reassuring that I had most likely caused no harm. I told her that I called that discussion with her my stove therapy. She was funny and very knowledgeable. Sam Cruz (her right hand) is equally capable, helpful and knowledgeable.Thank you to the Preston Trading Post and their staff.
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December 2023 by JR Roper
Amazing! 10/10 I had been looking for a quality table for my dining room and kept finding myself looking at furniture that just didn’t hit that spot. Enter Preston Trading Post and I came across the most perfect Amish reclaimed barn wood table I have ever seen. The model was too big so I passed it over until the most wonderful woman, Tammy, came to light up my day. Not only did she inform me about the modifications that I could make to make my dream table work for me but she also was the most elegant and kind person I’ve met in ages. I will be a life long customer for quality - both in the products they sell and the people that sell them. Spreading the word on this hidden gem!
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December 2023 by Andrew P.
Kelly helped me diagnose a problem over the phone, and had me come in that day to test a part in their shop, and even had a replacement part on hand. Excellent service!
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November 2023 by Reed McFarland
My wife and I went to Preston Trading Post to look into fireplace inserts since our fire place sucked heat out of the room rather than adding heat. We spoke with Sam and he showed us 3 fire place inserts. Out of the 3, we chose the Quadrafire Expedition 2 insert. We opted to bring it home on our own. It got loaded into the truck and it was a very easy process. We contacted our usual chimney sweep (D. Rich Stone & Chimney) to install the unit. Once it was installed, we got it fired up and it is heating our entire 1700 sqft house! In the winter, we typically keep the thermostat at 66 on the main floor, and 61 upstairs. The Quadrafire Expedition 2 is holding our main floor between 70 and 72 for the whole floor (almost 80 in the living room itself!), and is holding 68 upstairs with all of the doors open. So much more comfortable than our oil heat!
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November 2023 by Sheila Coolen
Love this store, bought my wood burning stove there 15 years ago and still burning great! Also bought furniture there and still have it.
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November 2023 by Claire S.
I bought a QuadFire pellet stove for my RI house, and then another when I moved to RI. PTP was very patient in holding the stove while my closing was delayed and while figuring out where it would go. Today I had a tech issue, and Kerry talked me through the solution, joined by Joe the owner. The stove is working great now. Kerry is very knowledgeable and always helpful, as I also have a very old woodstove.
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October 2023 by M A.
Buyer beware. I do not recommend this company for the sale of pellet stoves. They do not stand behind their products or return calls.
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October 2023 by karen kenerson
So disappointed. Purchased a stove that we love. Because of health issues were not able to enjoy out first season. After burning less than 3 cords of wood we found an issue when we had our chimney cleaned. Two parts on the stove needed to be replaced. We contacted Preston Trading Post and were informed we only had a 6 month warranty. We ordered the parts and hoped for some sort of compensation. While we were given a discount we had to fight hard for it. This company should focus more on future business than the bottom line. The parts cost was less then 5% of the original price. I would not recommend using this company if you want both quality and service
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August 2023 by Josh Klauer
Awesome store with wonderfully helpful employees, especially Joyce! I bought a Green Mountain Grills pellet grill/smoker about two years ago and it still looks and performs like brand new. I never empty the hopper and have never had a jam. They carry a few different options of pellets I’ve been getting for a while now.
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August 2023 by Tiger Lily
Ive been coming here since I was a child, and now that Im an adult and can afford some of the nice things this store has to offer I was excited. We walked upstairs to view furniture. The lady was very nice, she said she wont follow us around. Two minutes laters she is following us around. I cant stand shopping like that. She could tell I wasnt interested or comfortable and apparently that warranted an extremely rude comment from the sales rep. It left a very sour taste in my mouth. I walked out after asking for the manager. I will not be back to spare myself another uncomfortable experience. Definitely caught me off guard. As a sales rep you have to be able to read the room.
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August 2023 by Arleen Carpenter
Always fun to go even if you don't buy anything. Nice people and great products
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June 2023 by Christmas Elf
Brought a chair from this store. Great sales dept. so very helpful. Nice quality furniture store. Worth the ride.
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April 2023 by Sam May
We needed replacement glass for our stove and the staff at Preston Trading Post were ready and very helpful. Whether shopping for a new stove or needing repairs this place is great!
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March 2023 by R Falconi
We love Preston Trading Post! They are so friendly and helpful. We went in with a small idea of what we were looking for and they helped point us in the right direction and answered our 10,000 questions with patience. We opted to have the insert delivered to our home and they were so careful to ensure nothing was damaged. They don't do installs, instead they recommended a fantastic professional in our area and the final result is gorgeous.
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February 2023 by Linda Mckeller-Augustin
I won't bore you with the details but I very recently canceled an order I had placed a few months ago and after reading some of the reviews I did not expect it to go smoothly. I have to say my request was handled promptly and professionally leading me to believe that every situation has the potential to go either way and BOTH sides contribute to the outcome.
