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December 2023 by Aretha Louisor
Very helpful and friendly staff. Never have to wait
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July 2023 by Marilyn Santucci
Waited on the phone for 25 minutes to speak to anyone/ someone!! I sent a card with a gift enclosed May 11! The person never received it. Never returned it back to me either! WHAT are return labels for???? I have so many problems with service.. mail placed in other boxes, mail not received and mail sent and not received! This postal service in Prospect is pathetic!!! I have confidence in 1… Scott! The office head honcho is nasty also! That’s why this postal service here is so lowly rated!
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February 2023 by Ethan H.
Don't come here unless you plan to waste at least 15 minutes. They don't even have a spot where you can drop packages that already have a tracking slip on it. 10 second drop off turned into waiting 15 minutes every time.
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February 2023 by Andrea Ingala O'Shea
It’s all about the staff here. We worked with Dolores - efficient, accurate, kind. We were very happy with our experience!
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November 2022 by JP
Pretty annoyed and disappointed to get home and find pictures ordered online on the road next to my mailbox. The fact that it was too big to fit in the mailbox, doesn’t entail leaving it on the road. Very disgusted with this postal carrier.
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August 2022 by Michael DeCorso
Luis is always friendly and helpful
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November 2021 by al f.
The post office in our town is the greatest. The nicest folks behind the counter in all my dealings with them, and I've been a customer for 35 years. Luis, Oxana, Scott, and Shaneeta are the best. It seems like they can't do enough to help. Passports, packages, etc. All good.
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March 2021 by Richard Reid
Can be friendly at times depending on who is there.I have gone there to have a package held that way I can get it before it go out for delivery and I am being ask why don’t I let it get delivered.if I am there to pick it up before that happen I am obviously there for a good reason.on top of that wrong mail get deliver to our house all the time and package always late even packages that have been paid to be there a Certain time.
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January 2021 by Ex Pawn
Very friendly, professional & courteous!
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January 2021 by Lifeshock60
Friendly service, but horrible at getting your packages delivered on time. Drive 5 mins down the road to Waterbury and they'll get there a week sooner
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November 2020 by James W.
Called 830a just to inquire when a package was going to arrive after 8 days of no update or delivery status from website. Called the direct number for the prospect office and the guy that answered was rude and sounded annoyed for such a simple question. I'll be going to the Naugatuck post office for now on. He's definitely the wrong person to be answering phones.
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July 2020 by Joe Skrip
Who ever Paul is, needs a hug.. Or a better personality. He told me (in a not so professional way) because there was no name on the package that they had to send it back to the original sender. I guess that doesn't apply to all the Comcast or political propaganda that simply says "current resident". My name is Joe, not Current Resident.
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May 2020 by Amanda Hitchcock
Our mail is delivered to the wrong address on a daily basis. They've lost packages worth over $50 and they were never returned to us. Bills, new credit cards, gifts and more have been delivered to the wrong address, however it's usually returned to us by a neighbor. We're lucky and thankful for that, however it is not their job. We've also received mail addressed to several addresses in our mailbox as well. Just last week we got mail for our address, our next door neighbor, and a house on a different street. The past 2 days we've had packages totaling over $150 delivered to the wrong address, luckily one of them was delivered to my next door neighbor and they returned it to us, but today no such luck. We've put in a formal complaint yesterday and one is going in again today. This is absolutely unacceptable and negligent. We will continue to put in complaints until this is resolved.
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January 2020 by Sarah Gillette
The lady always helps me out when i have no clue what im doing. kindness goes along way.
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January 2020 by Chentelle-Jessica Wergin
I love this post office! The clerks are wonderful! Gale and Luis always find my missing packages when I go in to pick them up!! They always call me to let me know it's time to pay my PObox which is super helpful with my busy busy life! Again, awesome clerks!!
