KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the country, with assets of around $93.8 billion. It offers a wide range of products and services, including investment management, retail and commercial banking, consumer finance, and investment banking, serving individuals and businesses across the United States and internationally for some services. Customers can access their accounts and financial products through branches, over 1,200 ATMs, telephone banking centers, and online platforms like Key.com® and the mobile app, available 24/7. The bank's staff is often praised for being polite, helpful, and able to handle busy times with a positive attitude. Many clients appreciate the friendly service and the personal attention they receive from employees. However, some reviews mention concerns about customer service, citing rudeness and dissatisfaction with how issues are handled. Overall, KeyBank is recognized for its wide accessibility and professional staff, though experiences with customer service may vary.
Everyone at this bank is incredible polite,very helpful and absolutely willing to take the time to help you resolve any problems you have, Especially Jenn,Edward, Courtney and Melanie. You are very lucky to have these individuals working for you.
August 2023
I have only good experience with customer service. No issues at all.
April 2023
Our animal hospital has been banking with key bank in Putnam for almost 2 years and we love the staff there. Everybody knows their clients by first name and I've seen them handle very busy times with minimal staff and always with a smile. Keep it up!
