Rent-A-Center

Hours: Rent-A-Center provides a rent-to-own service that customers describe as helpful for those who cannot afford to pay for items outright. Reviews mention both positive experiences and significant frustrations. On the positive side, some customers report excellent and helpful customer service, feeling unpressured and receiving friendly, professional delivery. They describe the overall experience as awesome. However, other reviews highlight consistent problems. The payment structure is noted as very strict, with a requirement for weekly payments and no flexibility for other plans, ultimately making items cost much more if not paid off quickly. Delivery service is frequently described as pushy, rushed, and unreliable, with instances of being very late or unexpectedly early. Delivery personnel have sometimes failed to properly set up items and have made demands, such as requiring shoveling in poor weather, that customers found unreasonable and upsetting. These negative experiences have led some customers to decide to pay off their items and not return.

1. Putnam, Connecticut