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“James was very helpful. His knowledge of phones is excellent and he was very patient working with me. Since I am not very good with technology he explained things very well. And he solved all my phone problems. I will always go to his store.”
“We went to Verizon to upgrade and merge plans and upgrade our phones. Marvin was very helpful and made the process seamless. Would definitely recommend for all upgrade needs!”
“I was impressed with the level of customer service at this store. The staff was friendly and helpful, and they went above and beyond to make sure that I was happy with my purchase.”
“We couldn't figure out how to update my daugther's iPhone. She and I went into the store at 630 on a Saturday. Jack helped us, but it took nearly an hour to get things sorted. The store closed at 7pm but he stayed to get things fixed for her. He went way above and beyond what needed to be done. Thank you, Jack!”
“Victor M. was AMAZING! He exceeded our expectations and we left with more tech knowledge than we even expected. Ended up upgrading 2 phones and a watch when we originally intended to buy only one phone. Victor made the difference - very knowledgeable, friendly and super helpful. He found the best solution for us!! He loves what he does and it shows! Every ATT store needs an associate like him! Thank you Victor!”
“I had an amazing out of body experience with Festus. He was attentive, knowledge, professional and thoughtful in his approach to address all my concerns . I will return soon . This is my one stop for everything cellular or an internet service provider.”
“Excellent customer service, Jen helped me and connected my phone to the $25 plan because I brought my own phone. Very satisfied with my service. I recommend them.”
“I worked with this store when I switched from Verizon to AT&T last year and the service for moving over my family was good. A few months later, I noticed that one of the promotions was never applied to my bill. After being told many times it would be taken care of by the store manager, I was very disappointed when nothing was ever done to resolve the matter.
I recently went into the store and met the new manager, Juan Olivarez. After a short conversation explaining the issue, he assured me he’d look into it and work to get it resolved. After waiting months, he had the credit applied within a week and text me directly to confirm it was done. It’s so refreshing to do business with someone at a big company who actually does what they say they’re going to do. I will continue doing business with this store, especially so long as Juan is these!”
“Initially I was not acknowledged as a customer. However the customer service was great after that. There were some technical problems with setting up a new phone but they were very very patient. Justin and others stayed with me and got me thru the process! I recommend them highly and I understand they are working on the “welcoming committee” ?”
“I recently switched from your competition (the one with 3 letters). I was greeted by Kareen when I walked in to the store and was impressed from the start. He did not pressure me with any aspect of the sale. He was extremely patient post sale when user error took over for me. He was polite, professional and accommodating and yes patient. I will definitely recommend him and your store.”
“Exactly what we were looking for, Staicy is an excellent advisor, very knowledgeable and offers you what you are really looking for. Fast and diligent and always with a smile. The best. I checked the phone network in the mountains where I live and I tell you it's better than Verizon's. My bosses always run out of line and I talk in the car until I get home. Fantastic.”
“I was assisted by Mr. Javier, a very kind and courteous man, he attended to me quickly and clarified my doubts in a very good way, and rightly offered me a service and equipment according to my score, it is good that they have staff this kind and patient in this company...THANK YOU VERY MUCH”
“Would highly recommend this ATT&T store. Ron and Danny were extremely knowledgeable, friendly, patient and very helpful regarding the purchase of a new phone upgrade.”
“The employees in here a extremely friendly and have always given me over the top customer service to make sure Im getting the best deal, and have always been great on exchanges.”
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“Today I had an excellent experience at the Verizon store in the Riverside Commons Shopping Center all thanks to Kevin G. He was a pleasure to work with; he stepped right up to lend me a hand selecting the correct items I needed for my phone and went above and beyond removing my cracked cover and doing a perfect job installing the replacements. There’s not a single tiny bubble anywhere on my screen now! I can’t tell you how refreshing it was to deal with someone who was incredibly competent but also so very personable and professional throughout our interaction. Kevin G. Is a true gem and worth asking for next time you are in this store. Thanks for making my day Kevin!”