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November 2023 by Persona BTS
I went to this place and to say I was NOT ONLY DISAPPOINTED I WAS DISGUSTED IS AN UNDERSTATEMENT ‼️There were 2 employees that didn't want to interact with the customer when I asked about their washing machine he proceeded to show me a machine that could of been used as scrap metal that's how dented it was. What really spooked the living day lights outta me were the fact that they have ROACHES parading on the floor and tons of them adhere to mouse trap glue. Instead of trying to sell appliances and furniture, what they NEED to bring is the Health Department because if the place has tons of ROACHES, God forbid it can also have bed bugs.. I wouldn't recommend this establishment to anyone ‼️ THE exterior of the build roof is falling down. You can say enter at your risk ‼️
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October 2023 by Ms Hardheaded
Yeah never again. That Jamaican manager is so dumb.Never again trash place don't do it to yourself.Let's not forget they are always selling broken furniture and always having problems.Read the other 1 star they are not lying and one of them is talking about that 1 manager rude and shouldn't be working in retail
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October 2023 by Isavel Rodriguez
Keith , shamar & Silvia , & the rest of the crew … I just want share that my entire experience was a huge success and I’m am beyond grateful for the transactions that occurred today !!! Please give them my complete blessing on their hospitality !!
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October 2023 by Trisha
I had a problem with my order and the manager Shaymar worked diligently to remedy the problem. Very professional and helpful. Recommend purchasing through this store!
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August 2023 by Larissa byrd
My boyfriend and I stopped by this location as we were shopping around for sofas. We ended up finding the one we wanted and the gentleman who was working yesterday 8/6/23 gave off the energy as if he didn’t want to be bothered. Mind you, we were the only customers in the store…When we approached him to gather some information about possibly financing he told us to text YES to this specific number which will then tell us how much we get approved for but he didn’t bother to explain to us in further detail anything else. Once we told him what we got approved for and the sectional sofa we wanted they did not have it in stock. He did not let us know if he was going to look at another store and just started texting on his phone and once we asked him “is it in stock elsewhere?” Is when he said I believe Derby has it and called the manager at the Derby location confirmed they did and proceeded to have a conversation on the phone. My partner and I walked away and went to the counter to fill out paperwork because we were so irritated by his lack of customer service and really wanted to leave but we were in love with the sectional we had found in our price range. Before we left we asked him twice to make sure that he had switched over the date for pickup in September as we do not need this sofa right now and that it will be picked up from the Derby location. He stated yes. My partner and I had called the Derby location the day afterwards and I’m glad we did because the manager at the Derby located stated the gentleman in Rockyhill never updated our pick up day for September as we had told him. All in all the items that they sell seem good quality and reasonably priced, but I do not recommend because of the complete lack of customer service and just doing your basic job properly .
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July 2023 by Colin Sweeney
Was told they would deliver on a particular day, took that day off because they require a signature for delivery, they failed of course to deliver. Called the next day and was told “it was not placed on the truck” as reason for the failure to deliver. Promised they’d deliver it next week. Weeks go by with no delivery. They promised they would deliver it today. Again failure to deliver. Called again and told “we already delivered it 3 weeks ago”. To who?!Completely incompetent company…
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June 2023 by Jordon Mcintyre
10:12 and I thought they open at 10. Here waiting patiently though. Never will I come back again. I’ve called the store nobody answered. Not to mention the bed set I purchased took 6 months to get here delayed in every way and also wasn’t worth it. Bed frame cracked the first week. For average sized people
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April 2023 by Evelyn S
I have been buying merchandise from Sears Outlet/American Freight for years and Keith (Regional manager at Rocky Hill Location) has always gone above and beyond to ensure excellent service. A true professional even when products may have been subpar. Marlon from the Newington store has been very helpful as well. Please hire more like them ?
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April 2023 by Madeline Bermudez
Worst experience ever!! I wish I can give 0 stars!! first time at the store Kathy the manager was very helpful and I feel very sad that she is doing everything by herself with no one the to help her that’s ridiculous she is lifting heavy stuff taking care the phone helping clients that’s definitely abuse, I never got all my stuff after filing and closing my deal with the financial people I waited for her to get help from other staff that never happened and when she called the general manager that didn’t go well i heard him on the phone and was very upsetting at this point the way he speaks to his workers and I was not getting anywhere, I was there all day because at this point I’ve already processed my paper work now I went back to the store to returned the few items I had because not only my sons surprised birthday present was ruined because I didn’t have it all to put his bedroom set together but also no help at the store for a few days. I hope they get more people to help this young lady because if not this store is gonna go down hill great prices around but one person can’t run a store by herself! Thanks to Kathy she really tried but unfortunately I will never do business with them or spent my money there is also final sale so don’t purchase anything without seeing it ready to go!
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April 2023 by Matt Sullivan
The manager Keith was absolutely incredible. He did everything he could to make sure we got our desired set and even worked you same day delivery from 2 separate stores. 100% recommended
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April 2023 by Jaleesa Lopez
I found this store online and I went to check the location in newington the staff there are not friendly.Everytime I would ask a question it seemed as if it was a bother so I asked about another location they told me they have one in Rocky Hill and that they have one of the furniture pieces I was looking for . I then went to the location in rocky hill and I was able to get the dresser I was looking for.Today I went to pick up the dresser in rocky hill which was very frustrating because I was told I had to get the displace because the dresser was already sold it became a really big mess and at the end of the day I would of been without a dresser.Kathy who was very helpful with checking different locations and making sure the situation was taking care of . Without her help I do not think I would have left as a happy customer. She did an amazing job making sure that I would not be disappointed seeing that this is my first time making a purchase with this company . If I will decide to make another purchase I will make sure it’s at the Rocky hill location and that the purchase is with Kathy .
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March 2023 by chandrea dyson
Today we experienced great customer service at American Freight in Rocky Hill. Kathy was most helpful as well as knowledgeable. I recommend AF for all your furniture needs.
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March 2023 by Bat Masterson
I called about an out of box slightly scratched refrigerator from the Shrewsbury store. Amanda was very helpful, sending me pictures and answering all of my questions, as I am an hour away. Nick and Patrick delivered it 2 days later. They were very careful and managed to get my old refrigerator through a basement doorway that had just 1/2" clearance.Would highly recommend
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February 2023 by Colleen Provancher
Came in to the store, Kathy was extremely helpful, friendly and knowledgeable, fast transaction was in and out the store quickly! Will definitely be back, highly recommended!!!! Rocky hill location ONLY!! Prices are reasonable.
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February 2023 by Conrad Roberts (CON ROBER)
BETTER Advertising and another associate to assist customers. AFTER renting a truck for instore PICKUP. Order is not available. Traveling after told will find another product. NOW Have 2 wait 5 business days to receive my $400 credit. She was cute though
