“Hello, I just want to give a huge thank you to Mark! I was having a tough time navigating through opening an account, and Mark displayed incredible patience and empathy while walking me through the steps to open said account. Probably one of the most pleasant/kind customer service workers I’ve ever dealt with in my life.”
“A very friendly Bank, Brooke has been a real pleasure to deal with, she knows her stuff and is very efficient in solving issues I've had with data breaches on my debit card, greatplace to bank!!!”
“Without a doubt, I have had the most exceptional banking experience of my life. I had to initiate two highly time-sensitive wire transfers, and both were executed flawlessly. Today, I was assisted by the bank manager while she was training two employees. Not only did she provide the necessary assistance, but she also took the time to engage in a compassionate conversation with me about my personal circumstances and the reasons behind the need for the wire transfer. It is truly commendable to encounter such exceptional bankers and individuals.”
10AM - 4PM
10 Cold Spring Rd, Rocky Hill
Banks
“I would like to appreciate JANET TINO & MINELA HUSIC for helping me in my CD renual.
Both manager are so kind & helpful in our all problem. Thanks a lot.”
“I've never had an issue at this branch. I used to have all my accounts here but switched after I got married. I recently came here to cash a savings bond and was able to without issue. Convenient location!”
“I had an amazing experience at Citizens Bank opening my business account. Honestly, I expected the process to be complicated and time-consuming, but it was the complete opposite — everything was crazy easy and smooth from start to finish.
Robert helped me through the entire process, and he was absolutely awesome. Super knowledgeable, patient, and just made everything make sense without any stress. He walked me through every step, answered all my questions, and made sure I left feeling confident and set up properly.
If you’re a business owner and need a bank that actually makes things simple, this is the place. Highly recommend — and definitely ask for Robert if you can!”