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September 2023 by Kim Hatem
I was looking for a bank in CT to deal with my small rental property and open a checking account for. I got shuffled to a commercial loan officer who never bothered to call me back. He apparently got back to the CSR at the branch and told her he couldn't do the loan. I called a week later to see where my callback from the commercial loan officer was and she told me she was sorry she thought had called me but that he sent her an email saying he couldn't do it. When asked if they could do anything for me she said she really didn't know as her branch manager was new and probably couldn't help but she could call another branch manager that could "maybe" help. I gave up at that point. Poorly run bank - stay away!
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December 2019 by Anna Gugliotti
I always have a pleasant experience with the staff. Everyone is so friendly and courteous.
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June 2017 by Sabrina Santilli
I've been with Berkshire Bank for over 5 years. The staff is consistently polite and diligent. I wish there were more locations, but other than that, I am extremely satisfied with this bank and specifically this branch.