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June 2024 by Jeff Timbro
The automated phone system is absolute HELL, this is the worst customer service I have ever experienced
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June 2024 by Suresh Senapathi
Good and clean store. CVS store team clarified my questions and helped me in choosing best medicine.
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February 2024 by Sarah
I dont know where to begin. I had a medication not covered by my insurance. I called every day for 2 weeks because it was backordered. However, when I said I’m paying cash, it was immediately available. The drug is Mydayis. I tried to use a coupon for the medication but the pharmacist said I needed special approval for the brand-name drug, but the day before, another pharmacist told me there's no generic available. This has been bothering me, so I did some research. Turns out, I could have used a coupon which would have saved me $300. Now I’m contemplating filing a small claim.
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February 2024 by Sherri Healey
I went to pick up a RX today. Pooja was so helpful and pleasant! She really went above and beyond. Thank you so much for the great customer service - You really made my day!
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January 2024 by James
Went to pick up my script, script was not properly filled, spoke with Judi, after I explained to her in a non-confrontational way, how I receive my medication , she chose to not listen to me. She took on a rude tone, did not own up to her mistake, and she never offered to correct the error on their part. Even her co worker noticed her tone and attitude and apologized on her behalf. I contacted CVS 800 number to address this issue.
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January 2024 by Sharan Crabtree
Friendly staff always willing to help.
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January 2024 by Marina Zocco
The Indian lady at the drive through pharmacy is either deaf or they need a whole new speaker system. On the window it says to speak loud and clear, and I was literally screaming into the speaker and the lady couldn’t even hear me, which was frustrating but other than that no complaints
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December 2023 by Burbuqe Kapedani
Very good
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December 2023 by Virginia M.
Terrible experiences. eight people deep when attempting to pick up a prescription. Staff not very pleasant. Drive-in never opened.
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November 2023 by Loved & Blessed
Everything was wonderful here until Susan started working there. She’s beyond rude and should not be working with customers. Everyone else there is really nice but I no longer enjoy going there knowing I will probably have to deal with Susan.
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October 2023 by Jeanne Thisdale
BEYOND SLOW …. Over 6 hours. When I checked in this morning, the tech said oh, you haven’t used cvs in about 7 years. Yea. And this is why. You suck. Ratings options need to include zero stars. I won’t use this one again. Literally over 6 hours and you still don’t have my scripts ready. Are you actually making it from scratch??!!
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September 2023 by Vinny Mack
After years of being a long time customer of CVS in Rocky Hill that all ended for me recently! The pharmacy needs to investigate their pharmacist(s) along with their lies and deceptive actions that can seriously hurt Customers coming to pick up their medications. I will be contacting CVS corporate. I can not even put it in words as to how I was treated. That day at the Pharmacy counter was terrifying…
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August 2023 by Angela Fernandez
When to minute clinic because of buzzing in my ear. Almost $200 later I was prescribed ear drops continue to have the discomfort and now pain, when to see a regular doctor, completely different diagnosis prescribe over the counter stuff and doing way better now.
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July 2023 by Angela X
When to minute clinic because of buzzing in my ear. Almost $200 later I was prescribed ear drops continue to have the discomfort and now pain, when to see a regular doctor, completely different diagnosis prescribe over the counter stuff and doing way better now.
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July 2023 by Silvana Gerrish
Unprofessional and rude!!!!!!!!
