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February 2024 by daniel goslin
got towed in with only a 1 night notice and they fixed me up. Came in thinking it would be there for days but they got my car brand new in only a few hours.
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February 2024 by Nyx Lawrence
quick and good experience
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January 2024 by Donny Frost
My wife’s car broke down 1/2 hour from the house. It happened to be next to this meineke. I have work done to this vehicle typically closer to home, so I was apprehensive not knowing anything about where I was. But the manager Darrick made the difference, made my wife and I comfortable. The next day the other manager and staff had my car waiting and warm, ready to be picked up. Nice job highly recommend
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December 2023 by Stuart Cook
This Meineke gets both thumbs up! The lady in the front was very courteous and professional and the techs did a great job.
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November 2023 by cynthia giard
Portia at rocky hill shop was great! I made my oil change appointment in advance, which was best to do. Thanks!
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November 2023 by Randell Bostwick
Took vehicle for brake issue. Was told it needed new rear brake pads and drums as well as a front axle assembly. That work was done over a 2-3 day period. After I got it back I noticed a new problem, the ABS brakes kicked in at the last second before complete stop. Waited to see if it corrected itself and took it back in on a Thursday at 8:30 am and was told at end of day that it wasn’t looked at.I wasn’t pleased and was able to talk to the mechanic who after a quick test drive said he knew what it was. He said to bring it back Monday and he could do the adjustment to take care of the problem ( at no charge). He explained that ‘whoever did my brake job’ never adjusted the pads and that was causing the problem. He then said the guy that did it was fired ( unrelated to my issue) and he was now the only mechanic. I brought it back Monday at 8:00 am.I called late that day and was told he hadn’t been able to work on it yet, it would be done the next day. Long story short I got a call Wednesday asking if I approved the estimate they e-mailed. I said I never got an estimate ( e-mail or text). She said the actual problem was the other side front bearing assembly. I reluctantly approved the work after being assured it would be done that day, and after protesting that i was told by the mechanic the issue was the brake pad adjustment not done by their fired mechanic. She said she had no idea why the bearing hadn’t been identified as the problem because that’s what the issue was. I told her the issue developed after my first visit, she wasn’t impressed.I called late that day and was told the part hadn’t come in but the vehicle was up on the lift disassembled waiting for the part. I heard nothing the next day so I called and no part yet so she said she ordered it somewhere else. I told her to let her manager know this whole experience (from fired mechanic who didn’t do the proper job, delays unexpected additional needed work and overall cost of about $1900.00 over almost a months period) was unsatisfactory and i would appreciate some financial break on this last project or I intended to give them an honest bad review.The next day my vehicle was finally done- no break in cost. I have no idea if all the work that was done was needed or what the quality of the work was. I do know I have no trust in this shop and will never use them again. I recently moved here and chose them originally because of past positive experiences at Meineke where I lived before. My advice would be get a personal recommendation from a friend or someone you trust when looking for a repair shop. I should have. Lesson learned!Services: Steering & suspension replacement
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October 2023 by James S.
I walked in off the road at the end of the day, and the guy who was working in this particular. Meineke stopped what he was doing to help me top off my oil so that my check oil light would go off. He didn't have to give me his time so directly and so courteously, but he did. It's the type of neighborly service that is in short supply nowadays, and worth a review at least.
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October 2023 by Joe Caccomo
Courteous staff. Prompt with my appointment. The technician in the shop was very thorough and friendly.Service: Oil change
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October 2023 by George Chamberlin
Excellent experience. Met with Porsche the day before who provided a detailed estimate for a full brake job on my son's car. The next morning the Tech was ready and all ordered parts were on-site. Job was finished on time, no disappointment from either myself or my boy. Job well done Meineke on Silas Deane highway in Rocky Hill CT! Will definitely return as the need arises.
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September 2023 by Lauren
Charged 1300 to fix my AC and for a new compressor but we left without it working( after they “fixed” it the first time my car started smoking when we turned it on). The manager Charles explained to me everything they had tried including “taking the seats out of the car to redo the wiring” yet when we went to a new meineke the mechanic fixed it in less than an hour. The wiring to power the compressor had been chewed through by an animal yet this shop kept telling us that the compressor itself was dead. Checking this wire should have been the first thing they had done and no seats had to be removed to do this fix so I am convinced they just completely lied to us. We finally gave up when they wanted us to wait a few more days for a third compressor but never returned calls they promised to make to update us. Also had the secretary call and ask my bf for a tip for working so hard on the car. Had to return the car to the shop over four times and they kept it for over two weeks total.To add to that, the district manager agreed to pay for the wiring cost at the place we ended up going to and is now apparently not, making another person lose money due to a simple fix.I don’t think I have ever written a google review but this is just ridiculous.
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July 2023 by Alaya Campbell
Excellent service!!! The receptionist and mechanic I worked with were both friendly, informative and personable. I was in and out for my oil change in less than an hour and felt completely at ease during the process! I will absolutely consider this location for my next maintenance service.
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July 2023 by gary nichols
Good place to do business. Honest and very helpful with explaining the situation. I have had several problems with my car and they took care of me.Services: Auto battery replacement
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July 2023 by raj boggala
I liked their service. I had full synthetic oil change, the front office person, I think his name is Charles was good. He accepted the $15 coupon I brought in and the service was promptly done per my appointment.The only reason I’m giving them a 4 start instead of 5 is even though it’s mentioned in the receipt that complimentary inspection, tire rotation, tire pressure check and fluid top off I did not see my fluids were topped up. I wouldn’t expect tire rotation etc but topping up fluids is a simple things to do out of courtesy and it helps in building relationship just doing a bit extra.It wouldn’t make me move to other place but I’m just saying it as little things matter.
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July 2023 by Daniel Perpetuo
They charged me for the tires rotation, even paying for balancing.That doesn’t make any sense, once the wheels are out for balancing, what is the difference if they put them back in different locations?Even though I explained that to them, also that I used to be an attendant in a body shop, and we would never charge anybody for that, because it’s wrong…. they refused to take it off from my invoice.They gave me a discount of $15.But still charged me the tires rotation which was $48 in the beginning.Unbelievable ?Service: Tire rotations
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May 2023 by Daddy Choc
I have an update on my tires purchase. I went back this past Saturday due to low tire pressure light on. Guy filled my tires up, light went off. The problem is a felt that there's a flat but he wasn't interested in hearing that. He suggested Town Fair Tires after I told him I bought the tires here. He didn't check his computer and just acted like he was doing me a favor. He mentioned that Nissan valves sensors blah blah blah. Seems that he thought I was just a random guy passing thru. My light is back on.
