Namco Pools is the leading retailer of above ground pools, hot tubs, and patio furniture in the Northeast. Known for its large selection, availability, and low prices, the store offers professional guidance from knowledgeable staff who are dedicated to providing excellent customer service. The team at Namco Pools, including managers and staff members, is praised for going above and beyond to help customers from purchase through to installation and daily maintenance. Customers have shared positive experiences with staff members who are patient, helpful, and well-informed, ensuring a smooth and satisfying process. Many reviews highlight the exceptional service provided by specific employees, who assist with things like selecting the correct liners, setting up pools, and resolving issues caused by delays or damaged parts. The Rocky Hill location, in particular, receives high praise for its staff's expertise and willingness to make things right, especially compared to other stores. Overall, Namco Pools aims to bring the best pool, hot tub, and patio ownership experience to families, sharing a passion for outdoor living products. Customers feel confident knowing they can rely on the experienced team for quality products, honest guidance, and outstanding support, making their outdoor living dreams come true.
Went to the rocky hill store. Sienna Jahn was the best representative from your company that I've ever dealt with. She was happy to test my water , and spent time with me explaining results . She helped me get what I needed also explained how to apply the chemicals.
April 2026
Great experience! Best customer service we received, Rick and Sienna were awesome and very helpful. This is my Namco preferred store for my pool supplies.
March 2026
Very satisfied with my pool purchase. Sienna was very knowledgeable and friendly. Highly recommend.
