The Goodwill Shelton Store and Donation Station is a spacious and huge location with lots of new items and great thrift finds. Customers report lots of variety and have found amazing brands and gems, though they note you need to dig here versus other Goodwills. The store itself is organized for the most part and is clean. However, experiences with staff are mixed, with some customers finding them rude and unprofessional. Specific complaints include cashiers speaking poorly of customers, leaving purchased items bunched up in a ball, and not offering a bag until after checkout, noting that bags do cost extra. Some sections, like the women’s dress area, are described as completely unorganized. Pricing is seen as fair by some, but others find some items pricey for a Goodwill. The store has policies that can cause inconvenience, such as not accepting $100 bills, with the sign noted as not very visible. It is a high traffic location, so customers recommend buying something you like once you see it. The store's face-covering policy follows current vaccination guidelines.
Aww what an excellent store,worth shopping! Customer service was great can’t wait to go shopping again . Jessica and Tari Z thanks for your great service 🙏
October 2025
I had a fair experience some shoppers were relaxed and workers. The merchandise was organized and easy to acess.
September 2025
Very good DVD collection. My dog is always treated well there.