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December 2023 by Hector D.
I recently posted a very unflattering review of my experience with Hawley Lane shoes . It was written in the heat of anger and desperation. I want to thank Mr Gradia for his quick resolve to what was thought to be an unfixable situation. I ,my family and friends will continue to do business with Hawley Lane ,with no hesitation would I recommend them . It says a lot about a business and its owners when they themselves find the "Magic" Joe again my family and I thank you for your response.
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November 2023 by Carol D.
The service received by John was exemplary. The selection of shoes is very large. The shoes sold there are very high quality and decent value.
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September 2023 by Cathy Cullen
A great big shoutout to Laura for all her help with getting a sneaker to work for me!!! I have issues with both feet and it was not an easy task for her to find a sneaker that fit! But she went above and beyond, going through women’s and men’s shoes for me and found the sneaker that fit!!! For Laura, I am truly grateful!! Thank you Laura!!!
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August 2023 by Jennifer M.
I was looking for a pair of sneakers... comfort was taking priority of price. That being said I have gone to Hawley Lane for many years, happy with their customer service in the past. This time they lost a customer. There were probably eight employees walking around the store (more employees than customers. When I approached someone to try on a selection of sneakers...She then told me to "take a number" and she was serious . I HAD TO TAKE A NUMBER. The store was not busy! (And also I was not at a deli counter). Terrible. This is why it's easier to just stick with online shopping. So much for supporting local businesses.
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August 2023 by jennifer foster
Thank you to Tom who helped me find the perfect sneakers to wear with my foot brace! I’m a young person who just recently broken a bone for the first time so I had no clue what I was looking for and was feeling overwhelmed. Went here after my Mother-in-Law recommended and she was right on the money. They “do this” as in they are experts at helping anyone who needs special shoes for post-recovery. I have to mention that I had to travel several towns over from where I live but it was worth it. Huge place with lots of options. You might have to wait for a bit (they have a special number system, like at a bakery) but it is very much worth it. Thank you!
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August 2023 by David P.
I've heard this place is good but there's hardly anything redeeming about it. Managed very poorly with customers wandering aimlessly trying to figure out where checkout is vs pickup vs help. They make you take a number like a deli for help with shoes. It's bizarre. Went there for hiking shoes and they knew nothing at all. I explained the shoes they gave me felt to tight and the worker just insisted "no those feel great!" Didn't realize I was her. Awful service. Go to REI instead.
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July 2023 by Keith Ciociola
Really appreciative of the service I received this morning. My salesperson Lisa at the Shelton location was knowledgable, patient and a pleasure to talk to. The store has a great selection and I wound up purchasing a brand I'd not heard of, but ultimately liked for comfort and style. Highly recommend.
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July 2023 by Monika DAgostino
We went there to buy shoes for my granddaughter. Spent 45 mins and no shoes. We weren’t told that we had to take a number (yes!) to get service. Nobody acknowledged us or eben said do much as hello.When it was finally our turn, they didn’t have her size. I tried on flip flops by myself and with so much time on my hand while waiting, found them on Amazon for half the price. Also ended up buying the shoes for my granddaughter on Amazon. I truly want to support local businesses but if the customer service is not up to what you expect, what’s the point?!
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June 2023 by Christopher Costanzo
Amanda,Thank you for the great service you provided me on my recent visit to Hawley Lane Shoes. I suffer from a fibroma on my left foot. You customized an orthotic to take the pressure off the fibroma. You were very professional and pleasant. It was a pleasure meeting you.Thanks, Chris
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May 2023 by kay crom
This is a really nice store. I was met by Vanessa who was charming and personable. I let her know what I was looking for. She guided me as she seemed very knowledgeable and help me find exactly what I was looking for. I really appreciated her honesty, friendliness and professionalism.
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May 2023 by Mysterious Traveler
I do like Hawley Lane Shoes. The staff is nice and does not try to up sell. They will offer suggestions to you, which any good sales staff should do, but will not high pressure you into a purchase.Also if they do have stock at one location they will get it for you from another.
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April 2023 by Danielle P.
These people know shoes! If you have problems with your feet like me (fractured one foot twice) then this is the place to go! Everyone is so knowledgeable and wants to find you the shoe specifically for you. They listen to your concerns, answer questions, and most of all they take their time finding you the right pair of shoes. They sell what I call investment shoes, so the price might not come cheap. However, after breaking my foot twice and having back issues, I need something super supportive, so I'm willing to pay more. I'm always happy to go here and know I'll always be well taken care of!
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March 2023 by A Kay
I went there last week to get Sperry boat shoes. Not only I was given scratched shoe to try but the seller quickly tried to erase the scratch with smearing oily based solution on the shoe to hide it so I won’t see it. When my child tried the second shoe one was oily with the scratch and second mate. I asked for second not defective pair but apparently they didn’t have it. I don’t believe it. Bold guy tried to push the sale. I decided to not take them since the seller lied to me that it will come off. Not it won’t, he tried to push shoes for $109 with the scratch on the leather that wont come off. And the end I hear seller the comment that it’s not nice for me not to buy this. I understand the commission but guess what selling me defective shoes and smearing oily stuff on one of them is nice? This how you lost a client. I bough the same shoes online for $89 and I will never come back to this place.
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March 2023 by Dana Ellis
I visited this store location a few days ago and my experience was great! I was looking for some new work shoes and the employee that was helping me, Jaye, was super nice and funny! She made my experience quick and easy. I will come back here for my next pair for sure!
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March 2023 by melissa rosenbluh
Lisa was the associate who helped my mom. We spent quite some time trying on all of the shoes and she was so helpful. She made sure we were getting something that fit properly. She also has to go back and forth so many times. She was so sweet and understanding with us. You need many more people like her in your stores. Please give Lisa a raise. She has such patience and is so dedicated to the customer she is tending to. She really made us feel like we were the top priority from beginning to end! Thank you Lisa for taking such good care of us!
