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November 2023 by Barbara Dutram
Great experience. Staff very friendly & stylist did a great job.
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October 2023 by Marti
Sep 14 Update:one of their most experienced stylists saw me yesterday and did a fantastic job fixing my haircut. She was quick and efficient and extremely friendly and professional!I gave the salon 5 stars for customer service and 4 stars overall because it took three visits to get my haircut right (blunt bob).Update:I returned 2 weeks ago to get the haircut fixed. Unfortunately wasscheduled with an entry level stylist who , to my dismay, made the issue worse as I lost length but cut still uneven. Current “style” is about 1/2 inch longer on the right side. I noticed the issue a couple of days later. Had not been able to return to get it fixed as I was out in a business trip on the west coast. The stylist was very friendly and gave me full service (shampoo and hair dry — even though I told her the shampooing wasn’t necessary I said I had just washed my hair earlier that day. I made sure to leave a good tip)I have an appt today (Sep 13) , this time I requested to be seen by the owner, who is an experienced stylist.Very nice salon with professional and friendly front desk staff/staff. For this I would give 5 stars.However, giving 2 stars to the hairstaylist who cut my car yesterday. Eventhough she was friendly the haircut was bad.It was uneven (obviously longer on one side) and I had to tell her to fix it. Despite her attempts at fixing it it is still wrong :( ----- and now I have to return to the salon to get it fixed --- hopefully by someone with more experience.
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April 2023 by Laurie Wiedenhoefer
Thanks to Kate, I finally have a short hairstyle that I love. I highly recommend her and the friendly front desk staff at the salon.Service: Haircut
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November 2022 by Chris Thelin
Love this place - my wife has been going for years and convinced me to give it a try. The front desk staff is incredibly friendly, and the stylists know what they are doing. I highly recommend!
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October 2021 by Kim Pereira
Super awesome people work here!
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August 2021 by Jess Turner
Even tho this kid won't smile for my pictures anymore (regardless of masks ?), we were SOO pleased with Amy T's hospitality and talent with hairdressing scissors!!! Can't wait to go back to our next appointment! ? ?
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August 2021 by Gail Hoyler
Wonderful professional service. Lovely setting.
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August 2021 by Maggie Muniz
From the minute I walked in the staff was very welcoming ?
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May 2021 by Thomas M.
First, let me start by saying that this is a fantastic salon that's super clean and very, very classy! My fiancé had to come here today as she got her hair colored and cut yesterday at Fringe in West Hartford and they did an awful job! Her hair was cut uneven, etc and it became a total nightmare. Fast forward to today and Hair Gallery was able to correct the previous cut and give my fiancé the cut she wanted and should've gotten yesterday. The stylists here are extremely knowledgeable, super efficient and very nice. Everything and more that you'd expect from an upscale salon! This will now be her go to salon for eveything. By the way, the stylists name was Heather and she did an absolutely fantastic job! I'd also like to mention Sarah at the front desk who was also extremely nice and super accommodating for this nightmare. Thank you all!
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May 2021 by Jessica P.
I love this place. The owners care so much about their business and clients. I've been seeing Amy Marie for a couple years now and my hair has never looked better. She's a master with color! I always feel like I'm being treated to more than a just a cut and color. From heated towels to head massages at the sink, it's an absolute treat.
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April 2021 by Michele M.
I've been here a couple times in the last 9-months and have had great experiences with both Taneka and Amy T. Both times for a cut, both cuts were great! Taneka was meticulous. When I saw Amy T yesterday I also got a gloss. The shade is exactly what I wanted. It was looking brassy, just a bad yellowish shade of blonde. I told her what I wanted and she listened and delivered!
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March 2021 by Sarina Stewart
Mama time turned into nightmare.I will never be coming to this salon again. I booked appointment over a month in advance for balayage and a trim. Two hours before my appointment I received a voicemail and a text message stating that the stylist I was booked for now works somewhere else and to call back if I would like to reschedule with someone else. I called the salon and explained what an inconvenience this was for me, as I took the day off from work and hired a baby sitter specifically for this appointment. They offered to remedy the situation by booking me with a high level stylist even honored the price I was suppose to pay with the other stylist. Great! I was very happy and felt they were very accommodating. When I arrived at the salon, the stylist quickly introduced herself and rushed me to her chair. She came off rather cold, speaking very seldom to me prior to starting. It was clear that she was upset with the fact that they booked with with her. That’s fine, I really don’t need to talk during appointments, BUT what was not okay was that the whole appointment I could literally feel her taking out her frustrations on me. With every comb she ripped the brush through my hair and forcefully slapped on the foil against my head. I mentioned a couple of times that it was hurting, but she really did not lighten up. I sat there so incredibly upset I started to tear up. Being a working mom, I rarely get to treat myself to getting my hair done, so I was really looking forward to this. Now I felt as though I was being punished for something that wasn’t even my fault. As a nurse there are plenty of times I get trusted and angry at work but I would never take it out on a patient.Near the end the manger came to apologize for the inconvenience and handed me a bag of what I’m sure is free samples the salon receives. I left the salon in tears and my head throbbing from being ripped. I do not recommend this salon at all as this is now my third bad experience with them and this last time was absolutely awful.
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March 2021 by Sarina S.
Mama time turned into nightmare. I will never be coming to this salon again. I booked appointment over a month in advance for balayage and a trim. Two hours before my appointment I received a voicemail and a text message stating that the stylist I was booked for now works somewhere else and to call back if I would like to reschedule with someone else. I called the salon and explained what an inconvenience this was for me, as I took the day off from work and hired a baby sitter specifically for this appointment. They offered to remedy the situation by booking me with a high level stylist even honored the price I was suppose to pay with the other stylist. Great! I was very happy and felt they were very accommodating. When I arrived at the salon, the stylist quickly introduced herself and rushed me to her chair. She came off rather cold, speaking very seldom to me prior to starting. It was clear that she was upset with the fact that they booked with with her. That's fine, I really don't need to talk during appointments, BUT what was not okay was that the whole appointment I could literally feel her taking out her frustrations on me. With every comb she ripped the brush through my hair and forcefully slapped on the foil against my head. I mentioned a couple of times that it was hurting, but she really did not lighten up. I sat there so incredibly upset I started to tear up. Being a working mom, I rarely get to treat myself to getting my hair done, so I was really looking forward to this. Now I felt as though I was being punished for something that wasn't even my fault. As a nurse there are plenty of times I get frustrated and angry at work but I would never take it out on a patient. Near the end the manger came to apologize for the inconvenience and handed me a bag of what I'm sure is free samples the salon receives. I left the salon in tears and my head throbbing from being ripped. I do not recommend this salon at all as this is now my third bad experience with them and this last time was absolutely awful.
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January 2021 by Jackie Jeffko
Wonderful and amazing salon filled with creative genius! Katie rocks and is amazing with short hair. All these stylists are great people with outstanding talent
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January 2021 by Jacky Rittlinger
Highly recommend Hair Gallery at The Mill
