-
January 2024 by Paul H.
I want to provide an update to my previous review. Herman jumped in to my disaster of a situation and was the only who understood. The employees I previously mentioned had no empathy and neither did corporate. Herman made me whole and made the situation a positive experience. I was going to cancel my membership but now I am satisfied member and look forward to shopping at Costco. I hope to meet Herman face to face someday to say thank you.
-
January 2024 by Paul O.
What dumbass executive in charge of choosing store locations picked this location AND approved the parking lot layout? Absolute insanity. Located and tucked away in a boarder line suburb intertwined with commercial office buildings sits this Costco building. It was our first time there and I can tell you that will be my last time. Trying to get in and out was an absolute nightmare. And the chaos is perpetrated with the exit and entrance to the gas station. An absolute nightmare.
-
December 2023 by kas K.
Every-time I go to this location, the customer service is absolutely heinous, disrespectful and no longer tolerable. *NOTE: The Costco's in LA are a pleasure to go to. My wife and I go there even when we have nothing to buy, and end up buying tons of stuff. However:When my wife and I think about having to go to a CT Costco, we're like oh no, we have to go to Costco. THE STORY: I wear my MMA/football gear most of the time because that's my profession, (I was even wearing USA football inspired half sweats that I may use for semi-pro) but it by no means justifies aggressive, rude disrespectful behavior. I tolerated it at first but now I have to say something.. I've also been a bouncer and high security off of Columbus Ave in Santa Monica, so I know when someone is tying to give me a hard time on purpose. Acting like they're the innocent party being very rude and disrespectful right from the start, even before I spoke one word. Then when there was a disagreement between us, instead of discussing the issue like an adult, this person tried to bully their stance, arguing aggressively to the point another cashier had to say walk away. Mind you I'm 6'2 255lbs and it's not fat *ahem, and I don't misuse the gift. In any event, the person was fighting as if I represented someone they were practicing on fighting with physically in the non-business world. When their attempt at "bullying" did not work, the employee called in the "muscle guy" manager to try and intimidate me. The manager went right into acting extremely disrespectful and aggressive from the start and throughout the conversation until I mentioned that the business I managed never had less than a 5 star. Then all of a sudden he snapped out of his anger and decided to act properly. Is that what it takes to get good customer service at Costco?? Absolutely ridiculous. The manager showed very little in the way of service skills and was threatening in his demeanor. He acted like he was doing me some huge favor, I'm the customer. It was a very small issue to begin with and my wife spends a great deal of money here. Who is hiring these unqualified employees? I understand you need to cut costs because of decreasing margins however this is going against the whole point of Costco which is cornering the market Customer wise. I remember when Costco had superior customer service. Big Y and Stop n Shop not to mention Best Buy are caching up with Costco in many items per unit so it's not effective to cut costs in customer service training. Overall thoughts: RACI*SM and PREJUDICE is what this was really all about or two employees fighting ghosts of Christmas past. They most likely thought I was Latino or part black as many raci*st people do. Even those of my own race ironically. *Note: My hat had an American eagle dressed in the flag and my football jersey was see through enough to see American Fighter MMA apparel, beautiful training clothes. DO, YOUR, JOB. - B.Belichick. Even a cashier should have a high level of customer service skills and politeness to any customer. You want to fight people, get an MMA or boxing job. There are plenty of them. USE YOUR HEAD NOT YOUR PREJUDICES/EGO if you want the world and Costco to be a better place, it starts with treating ALL people with dignity and respect.NOTE: The lack of managerial responses to any of the comments, positive and negative shows the direction and attitude of this location/leadership. Big Y gives me an immediate response and corrects ANY issue, which in turn inspires me to change my rating. ATTITUDE REFELECTS LEADERSHIP This location and Costco in CT, are littered with employees with bad attitudes at every level. In LA the Costco's are completely different with well mannered associates. Now thinking about it, I remember my chemical engineer uncle had mentioned the same customer service issue regarding Costco in the Greater Hartford area.
-
December 2023 by carmen reid
Easy and convenient fillup. Lines move fast and hoses reach far side
-
December 2023 by Jacqueline F.
I shop regularly at Costcos and continue to find great buys on everything I purchase. I recently decided to try the Tempura Shrimp after trying a sample in the store. It was absolutely delicious, crunchy, lightly battered and the size of the shrimp with no shrinking was phenomenal. I purchased a frozen box containing 30 count that comes with packets of sauce. The shrimp are large so I baked about 4 in the oven. They were filling and as delicious as they were in the store. I shared some with my friends at work and they too were equally impressed and wanted to buy them at Costcos.
-
November 2023 by Sara McCloud
Good prices. Car appears to do fine with the gas
-
November 2023 by Christopher B. C. Wich
Gas is ok but Bjs version is much cheaper with their BJs card. I get 15 cents off each gallon using my BJs card. Costco should do same or similar based off membership tier of card. Costco does offer a percentage of the cash back. Based of membership card alone Costco isn't competitive in pricing compared to other gas membership discounts.
-
November 2023 by Hadia Ndiaye
Easy service but sometimes it can have a long waiting line
-
October 2023 by Jeremy K.
abracostcora!!!!!!!! behold the cult of Costco!i mean, what can you say about costco? its not too expensive to join, they often have rebates and the store, ok, well the store (s) are huge! also, they are always rotating inventory, so good luck NOT going every 2 days to see what is new!i would comment on the food court, but i havent had the chance ...yet, but i see a churro with my name on it.money! I aint got none.
-
September 2023 by Dave Converse
Good prices, fast lines. What more could you ask for?
-
September 2023 by MatthewLCNP
Usually quick, dignified and cheaper than the rest.
-
September 2023 by Kate Ward
A bit hard to get in and out of but prices are good
-
September 2023 by Ms. Varnado
Gas prices are kinda low and the wait wasn't too long.
-
September 2023 by Allen Mei
Quick in and out, always the best price around
-
August 2023 by Justine D.
good prices on mostly bulk items. took a star off because they don't let you shop under your families card unless you are listed as a user. I get it, but they only let one extra user per card. I have multiple people in my household and everyone takes turn shopping for the family, so it is definitely an inconvenience.