Munson's Chocolates is a long-standing New England tradition, handcrafting award-winning chocolates in small batches. The store is big, clean, and fully stocked, often busy but staffed very well. The employees are polite, helpful, and provide quick service, going above and beyond to assist with last-minute needs and packaging items neatly. Customers praise it as the best chocolate you can ask for, with an extraordinary and unforgettable collection. Options include individual chocolates by the pound, dark chocolate with marshmallow filling, seasonal items, assorted bags or boxes, and even greeting cards. While prices have gone up, the quality is considered worth it. Some note that staff knowledge on specific allergen details, like gluten, can vary.