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October 2023 by Dorothy Grayson
Soft Surrounding filed Chapter 11 and is closing all their stores! I wouldn't order anything from them again. If you order online, you pay for shipping to me and return shipping if you need to return the item. I waited a month for a refund after they received my boots back. I called several times during the month, even spoke to a manager, and they still took their time giving me a credit. Beware!!!
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September 2023 by Lynn Baker
Sending me a $20 off birthday gift that requires me to spend $75 is NOT a gift!On the card "Treat yourself with this gift from us - you deserve it!" What a joke that's not a "gift" to me; you're hoping that will turn into a gift to you.Thanks (for nothing) but No Thanks!!
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August 2023 by Denise Millane
I said yes to the blue dress. The sales woman was fantastic.
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August 2023 by Barbara Pace
I purchased four dresses from Soft Surrounds. Two did not fit me and the fabric was stiff. I called to process a refund and they said they would send me a Return Label but I never received it and until this day I have not been able to obtain a label. So I'm stuck with two dresses that don't fit me. So while their merchandise may be "okay" their service is terrible.
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August 2023 by Michael Pace
This is the worst company my wife and I have ever dealt with. Totally not responsive to products that didn't fit and would not allow us to return. Spent over $400 with this company and got stuck with almost $200 worth of dresses that did not fit.
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July 2023 by Zahra Jamshed (ZJ)
Great selection. Enough square ft area for display.
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July 2023 by Jan Baumgardner
One of the most frustrating returns I’ve had for an item I ordered online. The information included in my order on how to get a label didn’t work, they have limited hours as when you can speak to customer service, they don’t respond to emails and finally when I did get to a person instead of helping me she sent me back to the website and blamed IT for my issues. I won’t be ordering from them again.
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June 2023 by Sharon Young
Good quality clothes but expensive and wouldn't suit everyone's taste. Best to look on line before visiting Friendly staff but a long wait to make my purchase as the person in front was returning on line purchases and despite there being a number of staff only 1 was at the cash out
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November 2022 by Robert Jerome
Shopping with my wife. Clothes are very well made.The store was very clean. The staff were very professional and kind. Well done.
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October 2022 by Patricia Perrone-Charmatz
Sales person didn't even address me, looking for a silk robe or similar, walked around she helped others, asked someone else next to me who was all set ... Guess I was not dress appropriately for her!
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August 2022 by Andrea R.
I went to this store looking for a couple of summer dresses to wear on vacation. I walked in and no one greeted me or asked if I needed help. I spent 20 minutes walking around the store. Not once was I ever acknowledged. Instead, the person on the floor spent the entire time chatting up other customers and literally ignored me. I know she saw me. Twice. The person at the register was assisting customers in an ever increasing line and was doing the best she could. I went to this store at the recommendation of a colleague whose dress I admired. Unfortunately, it was my first time visiting this store and it will be my last. I've been living this this life long enough to know exactly what was going on. I was clear that wasn't welcomed there, and it wasn't a matter of being short staffed. I had been to three other stores (made purchases at two), and this was my last stop. The other retailers were short-staffed too, (as many are), but they at least acknowledged me. It was evident what was happening. Never again. Your corporate offices should know how you treat customers.
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February 2022 by Andrea Peirolo
Great costly clothes, but staff is not too friendly
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November 2021 by Nancy O'toole
Beautiful clothes and petite sizes as well.
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September 2021 by BSAR Patel
Excellent women's designer clothing: colors, textures, designs, matching accessories, slightly expensive when new lines first come out but worth if you have an event coming up!
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March 2021 by Elizabeth Hernandez
Very helpful, kind and efficient sales people. Clothing is beautiful.
