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March 2024 by Mind Metro
Very organized neat lobby with kind staff. Can’t say my question for my cat was exactly answered, but that’s because it’s some allergy or dust issue. Not lack of knowledge of the staff here
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March 2024 by Melissa Santos
My cat is much happier after our visit there
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March 2024 by Betzabeth M Atarama
Excellent serv
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March 2024 by Meaghan Loranger
My husband and I recently adopted our first pet together, 3 y/o Cat. We took him here for for his first wellness visit and couldn't have gone better. All the staff we met were so kind and attentive, from the front desk/techs/Veterinarian. Very knowledgeable and will be looking to continue his care here
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February 2024 by Kelly L
Great place for my pets' health care. Staff always great.
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January 2024 by Carol Tanguay
Dr Tschirch literally saved my rescue cat Willow who is not the easiest on personality to work with, life. Main diagnosis is hyperthyroidism. Dr Tschirch and her entire staff have been incredibly wonderful with us. Their love, patience and determination prevailed. I will always be grateful.
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December 2023 by Savanah Hulevitch
I brought my Mom’s cat here in October 2023 and the overall service was absolutely incredible! The Technician was very thorough when asking questions about my cat and was very empathetic and friendly! Dr. Tschirch was amazing as well. She talked me through everything she saw as she examined my cat, focused on my cat’s problem at hand, and gave me options as to his treatment plan based on how much I was willing to spend. She was very thoughtful, kind, and knowledgeable; I couldn’t have had a better experience! My cat is feeling much better thanks to her recommendations.
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December 2023 by Brennah Hartmann
This is by far the best team I’ve ever worked with in all of the years I’ve had animals! Dr. Schwarz is AMAZING. She’s so kind and gentle with both our Clue and baby Otis and I couldn’t recommend her more. The staff in general is just phenomenal. I always feel very secure and worry free when any of them are handling my babies. Not only do they go above and beyond for the animals, but they make sure all of the humans are educated and taken care of as well! I so very highly suggest working with them if you’re looking for a new vet. You won’t find a kinder, more caring, or more loving group of human beings!
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December 2023 by Janet Cavanaugh
Went with my sick cat. Was there the previous week with my dog. I was a new patient. Well I forgot my pocketbook. They had all my information. I work down right down the street Said I could be there first. thing. Nope. Didn’t have my phone so I couldn’t call anyone. Offered to call as soon as I got home with the card info . Nope So I said you’re going to turn away a suck animal because it’s all about money money money right !!! So I stressed out my sick cat for nothing. Luckily she’ll be seen by someone else. Seriously do people really go to the vets and lie to get free services!! Doubt it. Love to find a vet that cares more about the animal then the money !!! So disappointed and pissed
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October 2023 by Tara A
Everyone is always so great and caring every time I have to go there. They really love our pets.
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October 2023 by Heather B
Wonderful staff that treats your pet like their own.
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July 2023 by Megan Macomber
It makes me really sad to have to write this. My family has been using VCA Valley for 10 years. This summer we had 2 scares (both with different dogs). Both times I called VCA and asked to be seen and both times was told they could not even evaluate the dog and to go directly to the ER. After I asked to speak with someone else the first time they did agree to see my dog, but today, despite my panicked begging on the phone, insisted they could not see my sick dog after she collapsed. Once, I understand, but now that it’s happened twice I am going to look for a new vet. I would have appreciated the offer to at least see our sick dogs instead of sending us straight to the ER every time.
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July 2023 by Chris Malecki
I've been taking my animals here for many years. Always great staff. Always worked with my pets needs throughout their lives. I highly recommend them.
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July 2023 by KARINA ESTRADA
I called this place ahead of time and theybsaid it was a 2 to 4 hr wait, I drove all the way from Holyoke MA and when I got there they said it was a 6 to 8 hr wait...
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May 2023 by Talin -Tina Thomas
Horrible people, they're all money driven.Last year, when pandemic was still around, I took my boxer, female dog to them as they are her vet .They offered me a wellness plan not understanding them that it's a commitment for a year. I thought they were trying to be helpful and offer some kind of Help.Long story short, they are refusing to trade her because I owe them money. They said the wellness plan is for a year .Be careful don't misunderstand as I did!My poor eight-year-old boxer shendevelop a mammary tumor.naturally, I make an appointment with her vet take her in another three $400 later they tell me she needs to see the specialist in the Hartford branch.After a couple of weeks for an appointment to get her in, they were playing back-and-forth playing games, from one place to another just to tell us they will not treat her until we had paid the $400.they were playing the bus back and forth from one branch to another just to tell us they will not trade her until she paid the $400 back and forth to make the long story short. Neither one of them wanted to treat my baby. The tumor is getting huge. My heart is breaking for my fur baby ? I'm constantly crying tried to work out a plan to pay it off!Oldest time is going by waiting some weeks of appointments from one branch to another. My poor baby still not being treated. I strongly recommend if you have a love one of her baby daddy needs help and you all these people any money did Vera see you suffer oldest time is going by waiting some weeks of appointments from one branch to another. My poor baby still not being treated. I strongly recommend if you have a fur baby that needs help and, they will NOT help you!I am praying every day that does not rupture and I'm able to get her some help and get this surgery done because now we need a specialist waiting for them because the tumor has got bigger.No compassion, money hungry !!! no compassion, money-hungry VET!
