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December 2023 by Deborah Turner
I will absolutely not be returning here. For starters, I initially scheduled an appointment with one person and was told that they were out sick and had to go to another person. We’re human, so I get it. The issue was that I had to change my plans around and come over an hour earlier, but by the time my appointment was almost over, around the originally scheduled time, the “sick person” was in the salon and working on other customers. Now for the real issue, I got dip with tips on a Wednesday and Thursday, the very next day, my nails were cracking. I hadn’t even done anything. I gave it a few days, and by day 3 it seems like EVERY single nail was doing this shattering thing. I called and went to attempt to get them fixed the following Tuesday because it upset me how bad they looked and they were only a few days old. I mentioned that I think it was an error with the dip application and was constantly told that it was the “top coat.” While they were filing and getting ready to reapply the top coat. I let them know that the cracks were still visible, meaning the problem had not been resolved. I was extremely nice and respectful about the whole ordeal because it could have been an easy fix, but no. They argued with me and refused to acknowledge that they even saw the cracked/shattered lines to the point I had to ask another customer if she saw what I was seeing, she did and attempted to help but they ignored her as well. There was no true resolution offered. I was told to “come back tomorrow” if it was still an issue and then the owner dismissively walked away from me without saying anything else. The issue was still very much apparent, what would be the reason to come back if it was never fixed? It’s not like they were even busy. It was 1pm on a Tuesday Afternoon. This is not even the first time that there was an issue with this salon, but what I do know is that I will absolutely NEVER spend any more money here with these people. There is absolutely no integrity here and I will be sure to continue to spread the word that they do not treat people nicely nor do they possess an even decent level of professionalism. These are the “fixed” nails btw.
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November 2023 by Samantha Petgrave
Lisa is amazing and the quality of the work and products used is fantastic. Highly recommend.Services: Pedicure
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August 2023 by Shannon
Surprised to see the bad reviews. One of the best mani pedis I’ve ever gotten, and pricing is competitive. I’ll be back for sure.
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August 2023 by Shannon P
Surprised to see the bad reviews. One of the best mani pedis I’ve ever gotten, and pricing is competitive. I’ll be back for sure.
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July 2023 by Nicole Petrone
I’ve been a loyal customer here for over a year and will not be returning after my experience today.The owner of this salon should not be answering phones nor should he be dealing with customers. I requested a specific nail tech the last two appointments I’ve had and both times was told she’s unavailable when that was not the case.He also double-booked her with my appointment.When confronted by the nail tech about why he told me she was on vacation today, he proceeded to get in my face and raise his voice at me to tell me he never told me she was unavailable when I had called this morning - that was a lie. I asked him multiple times why would I lie and he proceeded to yell at me in front of the entire salon.This man is the least professional business owner I have ever encountered and should not have any dealings with customers. He’s aggressive and his behavior is so uncalled for it’s disgusting. I feel bad for the nail techs that work at this salon for having to put up with how disorganized and unprofessional he is.Needless to say I will never return to this salon and will advise everyone I know to avoid it as well?
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July 2023 by Peace Love
I never write reviews but this place is HORRIBLE. If I could give it -1 I would. I went here off recommendation of a friend for a pedicure. It was the worst pedicure I’ve ever had. I paid additional for the luxury pedicure and there was nothing luxury about it. The woman doing the pedicure barely touched me and literally splashed water on my legs and called it a day. She was very rude and kept talking to her coworker about my feet. She kept applying and re applying the color; after she took off the color for the third time I asked her what was wrong and she blamed it on my toes? She made me feel so uncomfortable and you can tell they hate what they do. Don’t even bother coming to this salon. They are terrible people with bad attitudes. They made sure they charged me $60 though. They didn’t forget to do that!
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July 2023 by Yinka E
Kay was fantastic! I was the first slot in the morning. She took her time and made me feel comfortable. I got dip nails done without a manicure and with tips
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June 2023 by Lakshmipriya Kandan
Had a very bad experience here. I’m not the one to leave a negative review, but couldn’t stop myself from writing this time. Was made to feel unwelcome right from the beginning, the tone of the voice when replying to my questions were very unfriendly to name a few. Was my first time and never going back again.Service: Nail extensions
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May 2023 by Keina Ls
Always the greatest experience when i go. Love Kristy and all the staff
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May 2023 by Maria
Absolutely fabulous job on my nails!!! I am sooo happy. Very reasonable pricing and no appointment needed. Will Absolutely come back!!!!Service: Dip powder
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May 2023 by Myrna Epstein
I came here to have my gel polish removed. I had never had a gel polish before. They ground the polish off told me to wash my hand and did not come back to where I was waiting. My nails have split and the top layers were ground off. Today in another salon in South Windsor I saw that the polish should never be ground off but very carefully removed. VIP was rude ignored me and ruined my nails.Service: Polish removal
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May 2023 by precious b
First time here n it will be my last . I didn’t get a name but I specifically asked for only a clean up n the lady took of more hair on one eyebrow than the other . The other lady tried to fix it by telling me “just fill in ur eyebrows for a month “ ur will grow back … I was to irate to walk out . Please save ur money and do not go hereService: Waxing
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February 2023 by Angela Carrabbia
Lisa is the best! I am very picky with my nails and she is by the best. My nails always look great and last. The salon is always clean and she is always ready when I arrive at my scheduled time. I highly recommend coming here.
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October 2022 by Krystal Myers
Honestly this was probably the best pedicure I have ever had. I had some time to waste in the area so I just picked a random place to get a pedicure. They were able to get me in right away and the staff were all very friendly.
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October 2022 by Danielle Chowaniec
I’m never one to write reviews, but here it goes.I have been trying to contact them since about 8:30 this morning to let them know that I won’t be making it to my appointment today due to being sick with covid. Their voice mail wasn’t connected or something, the phone would just ring them disconnect after about 20 rings. I finally got through to them a few minutes before they opened and I informed the gentleman that I’m sick and I won’t be making it in today for my appointment. Before I could ask to reschedule, he hung up on me. I immediately called back and said that I’d like to reschedule and he berated me over the phone. Saying that I ruined the techs morning and all of her other appointments. He wouldn’t give me the opportunity to reschedule. So I said that I no longer wish to reschedule and that I’ll find another salon. To which he said , thank you, good luck, and hung up on me.This behavior is absolutely uncalled for. I was trying to do right by then and for their other customers. I didn’t want to show up even with a mask on and possibly infect another patron or nail tech.
